New Graveyard-Shift Customer Care Associate

Accenture PLC; San Nicolas; On-site; PHP 201,000 - 312,000; Full time

Job summary

Accenture PLC is seeking a customer service professional in the Philippines to handle inbound queries, resolve issues promptly, and enhance overall customer satisfaction. The role emphasizes first-time resolution and contributing to a strong reputation as a premier media service provider.

Candidates should be flexible for graveyard shifts and prepared to return to on-site work when recalled, with a focus on meeting individual and team targets in a dynamic contact center environment.

Qualifications

• Graduate of any course; college undergraduates with relevant work experience is open to apply.
• Must be willing to work on a graveyard shift
• Willing to go back on-site once recalled

Responsibilities

• Provide brilliant customer service in response to a wide range of inbound customer queries and to achieve first time resolution wherever possible for the customer
• Resolve problems and issues in a professional manner and engage with customers to identify additional needs
• Ensure that customers are fully satisfied with the service provided and are offered value for money to build client’s reputation as a first-choice provider of media services
• Achieve challenging individual, team, and contact center targets

Skills

Customer service

Resolution

Communication

Education

Bachelor's degree or undergrad

Job description

Accenture PLC is seeking a customer service professional in the Philippines to handle inbound queries, resolve issues promptly, and enhance overall customer satisfaction. The role emphasizes first-time resolution and contributing to a strong reputation as a premier media service provider.

Candidates should be flexible for graveyard shifts and prepared to return to on-site work when recalled, with a focus on meeting individual and team targets in a dynamic contact center environment.