Customer & Tech Support Specialist - First-Call Resolution

careersph-teleperformance; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Teleperformance Philippines is seeking Customer Service Representatives and Technical Support Representatives who will field customer inquiries and provide solutions that help create excellent experiences. You will work in a highly collaborative environment offering engaging interactions with diverse cultures and opportunities to grow your career.

The role requires fluent English, strong listening and problem-solving skills, and the ability to handle inquiries via inbound calls and email.

Qualifications

• Must be Filipino citizen or eligible to work in the Philippines.
• Excellent verbal and written English communication.
• Strong logic and problem-solving abilities.
• Willing to work in various shifts.
• Proficient in Windows operating systems.
• Strong organizational and prioritization skills.

Responsibilities

• Handle customer inquiries via inbound calls and email.
• Provide excellent service through active listening.
• Protect customer information securely.
• Aim to resolve issues on the first call.
• Communicate clearly with customers.

Skills

English communication

Problem solving

Organization

Prioritization

Windows OS

Shift flexibility

Job description

Teleperformance Philippines is seeking Customer Service Representatives and Technical Support Representatives who will field customer inquiries and provide solutions that help create excellent experiences. You will work in a highly collaborative environment offering engaging interactions with diverse cultures and opportunities to grow your career.

The role requires fluent English, strong listening and problem-solving skills, and the ability to handle inquiries via inbound calls and email.