Customer Care and Technical Support Representative | Taytay | T000 | For Pooling

Quantrics; Hinoba-an; On-site; PHP 221,000 - 246,000; Full time

Benefits offered by this job

Salary 19,800 Base Pay + 2,200 Allowan

HMO with 1 FREE dependent

10 Vacation Leaves + 10 Sick Leaves (S

Life and Accident Insurance from Day 1

Optical, Medicine, and Mental HealthRe

Job summary

Quantrics in Taytay, Rizal is hiring for a Customer Care and Technical Support Representative to deliver exceptional service via calls and chats. The role involves using multiple systems, resolving queries, and offering tailored solutions from a blended voice/non-voice environment.

Requirements include strong English, problem-solving ability, and MS Office/web app proficiency. On-site in Taytay with shifting schedules and NBI clearance prioritized. Walk-in applications welcome.

Qualifications

• Excellent English communication—spoken and written.
• Great with people and a natural problem-solver.
• Proficient in MS Office and web applications.
• Fast and accurate typing with sharp comprehension and multitasking.
• Strong analytical and troubleshooting skills in a fast-paced support environment.
• BPO experience is a plus but not required.

Responsibilities

• Deliver exceptional customer service via voice and non-voice platforms (calls and chats).
• Navigate multiple systems and tools to assist customers with speed and accuracy.
• Make outbound calls when needed and tailor-fit solutions to customer needs.
• Respond to inquiries about pricing, products, and services clearly and helpfully.
• Recommend, upsell, and cross-sell cutting-edge communication products.
• Follow standard procedures to solve issues thoroughly and efficiently.
• Build strong customer relationships with empathy and professionalism.
• Handle payment negotiations and collections with care and respect.
• Perform both voice and non-voice support tasks as part of a blended role.

Skills

Excellent English communication

Customer service

Typing speed and accuracy

Multitasking

Troubleshooting

MS Office proficiency

Web applications proficiency

Team player

BPO experience (nice to have)

Education

High School Diploma / Senior High School

Tools

MS Office

Web apps

Job description

Customer Care and Technical Support Representative | Taytay | T000 | For Pooling

Job Category: Customer Service

Requisition Number: SALES002838

• Full-Time
• On-site

Description

What We're Looking For:

At Quantrics, we believe in hiring people who are ready to shine! If the following sounds like you, then you're exactly who we want on our team:

At least 18 years old

Graduate of Senior High School or High School (Old Curriculum)

Willing and excited to work onsite in Taytay, Rizal

Open to a shifting schedule, including graveyard shifts

Has a valid NBI Clearance (Applicants with NBI will be prioritized!)

Your Qualifications & Skills:

We’re looking for team members who bring positive energy and top-notch skills:

Excellent English communication—spoken and written

Great with people and a natural problem-solver

Proficient in MS Office and web applications

Fast and accurate typing, sharp comprehension, and top multitasking abilities

Strong analytical and troubleshooting skills in a fast-paced support environment

Previous BPO experience is a plus—but not required!

What You’ll Be Doing:

Deliver exceptional customer service via voice and non-voice platforms (calls and chats)

Navigate multiple systems and tools to assist customers with speed and accuracy

Make outbound calls when needed and tailor-fit solutions to customer needs

Respond to inquiries about pricing, products, and services in a clear, helpful manner

Recommend, upsell, and cross-sell cutting-edge communication products

Follow standard procedures to solve issues thoroughly and efficiently

Build strong customer relationships with empathy and professionalism

Handle payment negotiations and collections with care and respect

Perform both voice and non-voice support tasks as part of a dynamic, blended role

Perks That Set Us Apart:

Salary 19,800 Base Pay + 2,200 Allowance*

HMO with 1 FREE dependent

10 Vacation Leaves + 10 Sick Leaves (convert unused SLs to cash!)

Life and Accident Insurance from Day 1

Optical, Medicine, and Mental Health Reimbursement

6 Months Paid Maternity Leave + Cash Assistance

15 Days Paid Paternity Leave

Ready to Apply? Come Walk In!

Walk-In Applications Welcome!
Monday to Friday | 10:00 AM to 5:00 PM
SM Taytay IT Business Park, Ground Floor (Beside Anytime Fitness),
Manila East Rd., Taytay, Rizal

Weekend/Holiday operations may vary. Stay updated via our social media!

Ready to Level Up?

Bring your Valid ID and Resume.
TARA NA SA Q!