Customer Care and Technical Support Representative | San Mateo | S000 | For Pooling

Quantrics Enterprises Inc.

San Mateo

On-site

PHP 212,040 - 290,160

Full time

14 days+

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Benefits offered by this job

Earn up to Php 19,000–Php 26,000

Hybrid/Work-from-Home options

HMO with 1 FREE dependent

10 Vacation Leaves + 10 Sick Leaves

Life and Accident Insurance from Day 1

Optical, Medicine, and Mental Health Reimbursement

6 Months Paid Maternity Leave

15 Days Paid Paternity Leave

Job summary

A customer service company located in San Mateo, Rizal is seeking enthusiastic individuals ready to deliver exceptional service. Candidates must possess excellent communication skills and a willingness to work onsite, with a flexible schedule, including possible graveyard shifts. The role involves assisting customers via voice and non-voice platforms, delivering tailored solutions, and building strong customer relationships. Competitive compensation and attractive perks are offered.

Qualifications

At least 18 years old.
Willingness to work onsite in San Mateo, Rizal.
Open to a shifting schedule, including graveyard shifts.
Valid NBI Clearance preferred.

Responsibilities

Deliver exceptional customer service via voice and non-voice platforms.
Assist customers with speed and accuracy using multiple systems and tools.
Make outbound calls to tailor-fit solutions to customer needs.
Respond to inquiries about pricing, products, and services.
Recommend and upsell communication products.
Build strong customer relationships with empathy.

Skills

Excellent English communication

Problem-solving

Proficient in MS Office

Fast and accurate typing

Analytical skills

BPO experience

Education

Graduate of Senior High School or High School (Old Curriculum)

Job description

What We're Looking For

At Quantrics, we believe in hiring people who are ready to shine! If the following sounds like you, then you're exactly who we want on our team:

At least 18 years old
Graduate of Senior High School or High School (Old Curriculum)
Willing and excited to work onsite in San Mateo, Rizal
Open to a shifting schedule, including graveyard shifts
Has a valid NBI Clearance (Applicants with NBI will be prioritized!)

Your Qualifications & Skills

Excellent English communication—spoken and written
Great with people and a natural problem-solver
Proficient in MS Office and web applications
Fast and accurate typing, sharp comprehension, and top multitasking abilities
Strong analytical and troubleshooting skills in a fast-paced support environment
Previous BPO experience is a plus—but not required!

What You’ll Be Doing

Deliver exceptional customer service via voice and non-voice platforms (calls and chats)
Navigate multiple systems and tools to assist customers with speed and accuracy
Make outbound calls when needed and tailor-fit solutions to customer needs
Respond to inquiries about pricing, products, and services in a clear, helpful manner
Recommend, upsell, and cross-sell cutting-edge communication products
Follow standard procedures to solve issues thoroughly and efficiently
Build strong customer relationships with empathy and professionalism
Handle payment negotiations and collections with care and respect
Perform both voice and non-voice support tasks as part of a dynamic, blended role

Perks That Set Us Apart