Onsite Customer Care & Tech Support Specialist

Quantrics; Hinoba-an; On-site; PHP 221,000 - 246,000; Full time

Benefits offered by this job

Salary 19,800 Base Pay + 2,200 Allowan

HMO with 1 FREE dependent

10 Vacation Leaves + 10 Sick Leaves (S

Life and Accident Insurance from Day 1

Optical, Medicine, and Mental HealthRe

Job summary

Quantrics in Taytay, Rizal is hiring for a Customer Care and Technical Support Representative to deliver exceptional service via calls and chats. The role involves using multiple systems, resolving queries, and offering tailored solutions from a blended voice/non-voice environment.

Requirements include strong English, problem-solving ability, and MS Office/web app proficiency. On-site in Taytay with shifting schedules and NBI clearance prioritized. Walk-in applications welcome.

Qualifications

• Excellent English communication—spoken and written.
• Great with people and a natural problem-solver.
• Proficient in MS Office and web applications.
• Fast and accurate typing with sharp comprehension and multitasking.
• Strong analytical and troubleshooting skills in a fast-paced support environment.
• BPO experience is a plus but not required.

Responsibilities

• Deliver exceptional customer service via voice and non-voice platforms (calls and chats).
• Navigate multiple systems and tools to assist customers with speed and accuracy.
• Make outbound calls when needed and tailor-fit solutions to customer needs.
• Respond to inquiries about pricing, products, and services clearly and helpfully.
• Recommend, upsell, and cross-sell cutting-edge communication products.
• Follow standard procedures to solve issues thoroughly and efficiently.
• Build strong customer relationships with empathy and professionalism.
• Handle payment negotiations and collections with care and respect.
• Perform both voice and non-voice support tasks as part of a blended role.

Skills

Excellent English communication

Customer service

Typing speed and accuracy

Multitasking

Troubleshooting

MS Office proficiency

Web applications proficiency

Team player

BPO experience (nice to have)

Education

High School Diploma / Senior High School

Tools

MS Office

Web apps

Job description

Quantrics in Taytay, Rizal is hiring for a Customer Care and Technical Support Representative to deliver exceptional service via calls and chats. The role involves using multiple systems, resolving queries, and offering tailored solutions from a blended voice/non-voice environment.

Requirements include strong English, problem-solving ability, and MS Office/web app proficiency. On-site in Taytay with shifting schedules and NBI clearance prioritized. Walk-in applications welcome.