Sales and Loyalty Representative | San Mateo | S001 | For Pooling

Quantrics; Hinoba-an; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

HMO with 1 FREE dependent

10 Vacation Leaves + 10 Sick Leaves (P

Life and Accident Insurance from Day 1

Health, Optical, Medicine & Mental健康Re

6 Months Paid Maternity Leave + Cash

15 Days Paid Paternity Leave

Job summary

Quantrics in San Mateo, Rizal, is hiring a Sales and Loyalty Representative for onsite duties. You will sell and upsell communication services, reach out to leads via multiple channels, and assist existing customers with product recommendations and promotions.

Ideal candidates have strong English communication, problem-solving skills, and capable MS Office use. BPO experience is a plus, with shifting schedules including graveyard shifts. NBI clearance is advantageous.

Qualifications

• Excellent English communication—spoken and written.
• Great with people and a natural problem-solver.
• Proficient in MS Office and web applications.
• Fast and accurate typing, sharp comprehension, and multitasking.
• Strong analytical and troubleshooting skills in a fast-paced environment.
• BPO experience is a plus, but not required.

Responsibilities

• Sell, cross-sell and upsell communication products and services (Internet, Mobility, Programming, TV).
• Proactively reach out to potential leads via phone, email, SMS and social media.
• Make outbound calls to existing customers to promote products and exclusive offers.
• Understand customer needs through questioning and active listening and personalize interactions.
• Recommend best solutions, provide demos, and explain current promotions to support decisions.
• Build rapport quickly, handle objections, maintain professional communication.
• Address customer concerns and provide outstanding service to increase satisfaction and loyalty.
• Implement retention strategies to reduce churn by responding to individual situations.
• Navigate internal systems to track calls and keep accurate records of interactions.
• Stay updated on current products, pricing and promotions.

Skills

English proficiency

People skills

MS Office & web apps

Typing & multitasking

Analytical skills

BPO experience

Education

High School diploma

Tools

CRM / customer service tools

Job description

Sales and Loyalty Representative | San Mateo | S001 | For Pooling

Job Category: Customer Service

Requisition Number: SALES002843

• Posted : April 9, 2026
• Full-Time

Locations

Showing 1 location

San Mateo, RIZ 1850, PHL

Description

What We're Looking For:

At Quantrics, we believe in hiring people who are ready to shine! If the following sounds like you, then you're exactly who we want on our team:

At least 18 years old

Graduate of Senior High School or High School (Old Curriculum)

Willing and excited to workonsite in San Mateo, Rizal

Open to ashifting schedule, includinggraveyard shifts

Has a validNBI Clearance(Applicants with NBI will be prioritized!)

Your Qualifications & Skills:

We’re looking for team members who bring positive energy and top-notch skills:

Excellent English communication—spoken and written

Great with people and a natural problem-solver

Proficient in MS Office and web applications

Fast and accurate typing, sharp comprehension, and top multitasking abilities

Strong analytical and troubleshooting skills in a fast-paced support environment

Previous BPO experience is a plus—but not required!

What You’ll Be Doing:

Sell, cross-sell, and upsellthe best communication products and services in the market, includingInternet, Mobility, Programming, and TV packages.

Proactively reach outto potential leads via multiple channels such asphone, email, SMS, and social media.

Makeoutbound calls, primarily to existing customers, to promoteproducts, services, and exclusive offers.

Understand customer needsthrough effective questioning, active listening, and a personalized approach.

Recommend thebest solutions, provide product demos, and explain current promotions and offers to support customer decisions.

Build rapport quickly, overcome objections, and maintain a professional and persuasive communication style.

Addresscustomer concernsand provide outstanding service to increase satisfaction and build long-term loyalty.

Implement strategies toretain customers and reduce churnby recognizing and responding to their individual situations.

Navigateinternal computer systemsto track calls, gather information, and ensure accurate record-keeping of all interactions.

Maintain up-to-date knowledge of all currentproducts, services, pricing, and promotional campaigns.

Uphold a high level ofconfidentiality, professionalism, and integrityin every interaction.

Perks That Set Us Apart:

HMO with 1 FREE dependent

10 Vacation Leaves + 10 Sick Leaves(convert unused SLs to cash!)

Life and Accident InsurancefromDay 1

Optical, Medicine, and Mental Health Reimbursement

6 Months Paid Maternity Leave+Cash Assistance

15 Days Paid Paternity Leave

Weekend/Holiday operations may vary. Stay updated via our social media!