Customer Care and Technical Support Representative | San Mateo | S000 | For Pooling

Quantrics; Hinoba-an; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

HMO with 1 FREE dependent

10 Vacation Leaves + 10 Sick Leaves (c

Life and Accident Insurance from Day 1

Optical, Medicine, and Mental HealthRe

6 Months Paid Maternity Leave + Cash

15 Days Paid Paternity Leave

Weekend/Holiday operations may vary

Job summary

Quantrics is seeking a Customer Care and Technical Support Representative to join our on-site team in San Mateo, Rizal. The role involves handling voice and non-voice support, navigating multiple systems, and delivering exceptional customer service.

The ideal candidate is at least 18 years old, a high school graduate, willing to work a shifting schedule including graveyard shifts, and capable of clear English communication with strong problem-solving skills.

Qualifications

• Excellent English communication, spoken and written.
• Friendly, customer-focused with problem-solving mindset.
• Proficient with MS Office and web apps.
• Fast typing and strong multitasking abilities.
• Strong analytical and troubleshooting skills in support.
• BPO experience is a plus, not required.

Responsibilities

• Deliver exceptional customer service via voice and chat channels.
• Navigate multiple systems and tools to assist customers quickly.
• Make outbound calls when needed and tailor-fit solutions.
• Respond to pricing, product, and service inquiries clearly.
• Upsell and cross-sell cutting-edge communication products.
• Follow procedures to resolve issues thoroughly and efficiently.
• Build strong customer relationships with empathy and professionalism.
• Handle payment negotiations and collections with care.
• Perform both voice and non-voice support as part of a blended role.

Skills

English communication

People skills

MS Office

Web apps

Typing speed

Analytical skills

BPO experience

Education

High School diploma

Tools

MS Office

Web applications

Job description

Customer Care and Technical Support Representative | San Mateo | S000 | For Pooling

Job Category: Customer Service

Requisition Number: CUSTO002840

• Posted : April 9, 2026
• Full-Time
• On-site

Locations

Showing 1 location

San Mateo, RIZ 1850, PHL

Description

What We're Looking For:

At Quantrics, we believe in hiring people who are ready to shine! If the following sounds like you, then you're exactly who we want on our team:

At least 18 years old

Graduate of Senior High School or High School (Old Curriculum)

Willing and excited to work onsite in San Mateo, Rizal

Open to a shifting schedule, including graveyard shifts

Has a valid NBI Clearance (Applicants with NBI will be prioritized!)

Your Qualifications & Skills:

We’re looking for team members who bring positive energy and top-notch skills:

Excellent English communication—spoken and written

Great with people and a natural problem-solver

Proficient in MS Office and web applications

Fast and accurate typing, sharp comprehension, and top multitasking abilities

Strong analytical and troubleshooting skills in a fast-paced support environment

Previous BPO experience is a plus—but not required!

What You’ll Be Doing:

Deliver exceptional customer service via voice and non-voice platforms (calls and chats)

Navigate multiple systems and tools to assist customers with speed and accuracy

Make outbound calls when needed and tailor-fit solutions to customer needs

Respond to inquiries about pricing, products, and services in a clear, helpful manner

Recommend, upsell, and cross-sell cutting‑edge communication products

Follow standard procedures to solve issues thoroughly and efficiently

Build strong customer relationships with empathy and professionalism

Handle payment negotiations and collections with care and respect

Perform both voice and non-voice support tasks as part of a dynamic, blended role

Perks That Set Us Apart:

HMO with 1 FREE dependent

10 Vacation Leaves + 10 Sick Leaves (convert unused SLs to cash!)

Life and Accident Insurance from Day 1

Optical, Medicine, and Mental Health Reimbursement

6 Months Paid Maternity Leave + Cash Assistance

15 Days Paid Paternity Leave

Weekend/Holiday operations may vary. Stay updated via our social media!