Customer Care and Technical Support Representative | Taytay | T000 | For Pooling

NQX Philippines; Taytay; On-site; PHP 221,000 - 246,000; Full time

Benefits offered by this job

Salary 19,800 Base Pay + 2,200 AllowAn

HMO with 1 FREE dependent

10 Vacation Leaves + 10 Sick Leaves (c

Life and Accident Insurance from Day 1

Optical, Medicine, and Mental HealthRe

Job summary

Quantrics in Taytay, Rizal is hiring for an entry-level customer support role. You’ll handle voice and non-voice inquiries, navigate multiple systems, and build strong relationships with customers to tailor solutions.

Requirements include at least high school, excellent English, and teamwork; willing to work onsite with a shifting schedule, including graveyard shifts. Hours are Mon-Fri 10:00 AM–5:00 PM at SM Taytay IT Business Park. NBI clearance is a plus and will be prioritized.

Qualifications

• High school graduate or equivalent.
• Wait for the exact phrasing to limit length.
• Excellent English communication—spoken and written.
• Strong problem-solving and people skills.
• Able to use MS Office and web applications.

Responsibilities

• Deliver exceptional customer service via voice and non-voice platforms.
• Navigate multiple systems to assist customers quickly and accurately.
• Make outbound calls when needed and tailor-fit solutions.
• Respond to inquiries about pricing, products, and services clearly.
• Recommend, upsell, and cross-sell communication products.
• Follow standard procedures to resolve issues efficiently.
• Build strong customer relationships with empathy and professionalism.
• Handle payments negotiations and collections with care.

Skills

English communication

People skills

MS Office

Typing speed

Multitasking

Analytical skills

BPO experience

Education

High school diploma

Tools

MS Office

Web applications

Job description

What We're Looking For:

At Quantrics, we believe in hiring people who are ready to shine! If the following sounds like you, then you're exactly who we want on our team:

• At least 18 years old




• Graduate of Senior High School or High School (Old Curriculum)




• Willing and excited to work onsite in Taytay, Rizal




• Open to a shifting schedule, including graveyard shifts




• Has a valid NBI Clearance (Applicants with NBI will be prioritized!)

Your Qualifications & Skills:

We’re looking for team members who bring positive energy and top-notch skills:

• Excellent English communication—spoken and written




• Great with people and a natural problem-solver




• Proficient in MS Office and web applications




• Fast and accurate typing, sharp comprehension, and top multitasking abilities




• Strong analytical and troubleshooting skills in a fast-paced support environment




• Previous BPO experience is a plus—but not required!

What You’ll Be Doing:

• Deliver exceptional customer service via voice and non-voice platforms (calls and chats)




• Navigate multiple systems and tools to assist customers with speed and accuracy




• Make outbound calls when needed and tailor-fit solutions to customer needs




• Respond to inquiries about pricing, products, and services in a clear, helpful manner




• Recommend, upsell, and cross-sell cutting-edge communication products




• Follow standard procedures to solve issues thoroughly and efficiently




• Build strong customer relationships with empathy and professionalism




• Handle payment negotiations and collections with care and respect




• Perform both voice and non-voice support tasks as part of a dynamic, blended role

Perks That Set Us Apart:

• Salary 19,800 Base Pay + 2,200 Allowance*




• HMO with 1 FREE dependent




• 10 Vacation Leaves + 10 Sick Leaves (convert unused SLs to cash!)




• Life and Accident Insurance from Day 1




• Optical, Medicine, and Mental Health Reimbursement




• 6 Months Paid Maternity Leave + Cash Assistance




• 15 Days Paid Paternity Leave

Monday to Friday | 10:00 AM to 5:00 PM

SM Taytay IT Business Park, Ground Floor (Beside Anytime Fitness), Manila East Rd., Taytay, Rizal

Weekend/Holiday operations may vary. Stay updated via our social media!

*For Pooling

*Terms and conditions apply.