Sales and Loyalty Retention Representative | Naga | N001 | For Pooling

Quantrics; Naga; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

HMO with 1 FREE dependent

10 Vacation Leaves + 10 Sick Leaves (P

Life and Accident Insurance from Day 1

Optical, Medicine, and Mental HealthRe

6 Months Paid Maternity Leave + Cash</

15 Days Paid Paternity Leave

Job summary

Quantrics in Naga, Camarines Sur, is seeking a Sales and Loyalty Retention Representative to join our customer service team. You will sell, upsell, and retain customers for Internet, Mobility, Programming, and TV packages while engaging leads across phone, email, SMS, and social media.

The role requires strong English communication, problem-solving, and multitasking, with night shift hours. Walk-in applications are welcome at our Naga site.

Qualifications

• Must be at least 18 years old and able to work up to 40 hours per week.
• Willing to work in Naga, CamSur and night shift 12AM-9AM (MNL).
• Have at least 6 months sales experience (preferred) and background in Accounts Management.
• Excellent English communication, problem-solving and interpersonal skills.
• NBI clearance prior to job offer.

Responsibilities

• Sell, cross-sell, and upsell Internet, Mobility, Programming, and TV packages.
• Proactively reach out to leads via phone, email, SMS, and social media.
• Make outbound calls to existing customers to promote products and offers.
• Understand customer needs through questioning and active listening.
• Provide product demos and explain current promotions.
• Build rapport, overcome objections, and maintain a professional, persuasive style.
• Address customer concerns and provide outstanding service to increase loyalty.
• Implement strategies to retain customers and reduce churn.
• Navigate internal systems to track calls and keep accurate records.

Skills

English

People skills

MS Office

Typing

Analytical thinking

BPO experience

Education

Senior High School

Job description

Sales and Loyalty Retention Representative | Naga | N001 | For Pooling

Job Category: Customer Service

Requisition Number: SALES002860

• Full-Time
• On-site

Locations

Showing 1 location

Description

What We're Looking For:

At Quantrics, we believe in hiring people who are ready to shine! If the following sounds like you, then you're exactly who we want on our team:

• Atleast 18 years old and above.
• Ability to work up to 40 hours a week according to the following schedule:
  Hours of Operation:
• Weekdays and weekends
  12AM-9AM (MNL)
• Willing to work in Naga, CamSur
  At least Senior HS or HS Grad (old curriculum)
  Advance computer knowledge
  Must have NBI Clearance prior to Job Offer
  Has excellent interpersonal skills
  Has at least 6 mos. sales experience (preferred)
  Has an ability to overcome sales objections and revert it positively
  Must have a background in Accounts Management

Your Qualifications & Skills:

We’re looking for team members who bring positive energy and top-notch skills:

Excellent English communication—spoken and written

Great with people and a natural problem-solver

Proficient in MS Office and web applications

Fast and accurate typing, sharp comprehension, and top multitasking abilities

Strong analytical and troubleshooting skills in a fast-paced support environment

Previous BPO experience is a plus—but not required!

What You’ll Be Doing:

Sell, cross-sell, and upsell the best communication products and services in the market, including Internet, Mobility, Programming, and TV packages.

Proactively reach out to potential leads via multiple channels such as phone, email, SMS, and social media.

Make outbound calls, primarily to existing customers, to promote products, services, and exclusive offers.

Understand customer needs through effective questioning, active listening, and a personalized approach.

Recommend the best solutions, provide product demos, and explain current promotions and offers to support customer decisions.

Build rapport quickly, overcome objections, and maintain a professional and persuasive communication style.

Address customer concerns and provide outstanding service to increase satisfaction and build long-term loyalty.

Implement strategies to retain customers and reduce churn by recognizing and responding to their individual situations.

Navigate internal computer systems to track calls, gather information, and ensure accurate record-keeping of all interactions.

Maintain up-to-date knowledge of all current products, services, pricing, and promotional campaigns.

Uphold a high level of confidentiality, professionalism, and integrity in every interaction.

Perks That Set Us Apart:

HMO with 1 FREE dependent

10 Vacation Leaves + 10 Sick Leaves (convert unused SLs to cash!)

Life and Accident Insurance from Day 1

Optical, Medicine, and Mental Health Reimbursement

6 Months Paid Maternity Leave + Cash Assistance

15 Days Paid Paternity Leave

Ready to Apply? Come Walk In!

Walk-In Applications Welcome!
Monday to Friday | 10:00 AM to 5:00 PM
Naga, Bicol - Robinsons Naga,

3F Robinsons Cybergate Roxas Ave. Cor Almeda Highway Naga City, Camarines Sur 4400

Weekend/Holiday operations may vary. Stay updated via our social media!

Ready to Level Up?

Bring your Valid ID and Resume.
TARA NA SA Q!