Customer Care and Technical Support Representative | Taytay | T000 | For Pooling

Quantrics Enterprises Inc.

Taytay

On-site

PHP 201,080 - 240,855

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Salary 19,800 Base Pay + 2,200 Allowance

HMO with 1 FREE dependent

10 Vacation Leaves + 10 Sick Leaves

Life and Accident Insurance from Day 1

Optical, Medicine, and Mental Health Reimbursement

6 Months Paid Maternity Leave + Cash Assistance

15 Days Paid Paternity Leave

Job summary

A leading BPO company in Taytay, Rizal is seeking candidates for customer service roles. Applicants should be at least 18 years old and have completed Senior High School. Responsibilities include delivering exceptional service through calls and chats, using multiple systems to assist customers, and making tailored recommendations. Notable perks include a competitive salary of 19,800 PHP base pay plus allowances, HMO with one free dependent, generous leave policies, and comprehensive insurance from day one.

Qualifications

At least 18 years old.
Willing and excited to work onsite in Taytay, Rizal.
Open to a shifting schedule, including graveyard shifts.
Has a valid NBI Clearance.

Responsibilities

Deliver exceptional customer service via voice and non-voice platforms.
Navigate multiple systems and tools to assist customers.
Make outbound calls and tailor-fit solutions to customer needs.
Respond to inquiries about pricing, products, and services.
Recommend, upsell, and cross-sell products.
Follow standard procedures to solve issues efficiently.
Build strong customer relationships with empathy.
Handle payment negotiations and collections.

Skills

Excellent English communication—spoken and written

Great with people and a natural problem-solver

Proficient in MS Office and web applications

Fast and accurate typing

Strong analytical and troubleshooting skills

Previous BPO experience

Education

Graduate of Senior High School or High School (Old Curriculum)

Job description

What We're Looking For

At least 18 years old
Graduate of Senior High School or High School (Old Curriculum)
Willing and excited to work onsite in Taytay, Rizal
Open to a shifting schedule, including graveyard shifts
Has a valid NBI Clearance (Applicants with NBI will be prioritized!)

Your Qualifications & Skills

Excellent English communication—spoken and written
Great with people and a natural problem-solver
Proficient in MS Office and web applications
Fast and accurate typing, sharp comprehension, and top multitasking abilities
Strong analytical and troubleshooting skills in a fast-paced support environment
Previous BPO experience is a plus—but not required!

What You’ll Be Doing

Deliver exceptional customer service via voice and non-voice platforms (calls and chats)
Navigate multiple systems and tools to assist customers with speed and accuracy
Make outbound calls when needed and tailor-fit solutions to customer needs
Respond to inquiries about pricing, products, and services in a clear, helpful manner
Recommend, upsell, and cross-sell cutting-edge communication products
Follow standard procedures to solve issues thoroughly and efficiently
Build strong customer relationships with empathy and professionalism
Handle payment negotiations and collections with care and respect
Perform both voice and non-voice support tasks as part of a dynamic, blended role

Perks That Set Us Apart