Branch Service Associate — Customer-Focused Banking

City Savings Bank; Philippines; On-site; PHP 167,000 - 234,000; Full time

Job summary

City Savings Bank is seeking a Branch Service Associate for our Gamu, Isabela branch. This full-time role focuses on delivering exceptional service, handling daily transactions, opening accounts, and supporting branch operations.

The ideal candidate has a business degree or equivalent and prior customer service experience in retail or banking. Fresh graduates are welcome; strong numerical skills and reliability are essential for success.

Qualifications

• Bachelor's degree in business or related field.
• Fresh graduates are welcome to apply.
• Proven customer service experience in retail or banking environments.

Responsibilities

• Greet customers warmly and assist with banking needs and inquiries.
• Process deposits, withdrawals, transfers, and cheque deposits accurately.
• Open new accounts and provide product information and upgrades.
• Verify identifications and ensure AML/compliance.
• Maintain cash drawers and reconcile at end of shift.
• Cross-sell savings, credit products, and investments where appropriate.
• Respond to inquiries and resolve issues professionally.
• Maintain a secure, organized branch environment and assist with branch ops.

Skills

Customer service

Numerical skills

Cash handling

Communication skills

Teamwork

Attention to detail

Education

Business degree

Job description

City Savings Bank is seeking a Branch Service Associate for our Gamu, Isabela branch. This full-time role focuses on delivering exceptional service, handling daily transactions, opening accounts, and supporting branch operations.

The ideal candidate has a business degree or equivalent and prior customer service experience in retail or banking. Fresh graduates are welcome; strong numerical skills and reliability are essential for success.