CSR-PCC/Appointment Setter

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 167,400 - 223,200; Full time

Job summary

A customer service outsourcing company in Taguig is looking for an entry-level candidate to assist in scheduling appointments, updating customer records, and responding to inquiries. Candidates should possess excellent communication skills and a positive attitude. This role offers an opportunity to grow in a dynamic call center environment.

Qualifications

• Entry-level position with no prior experience required.
• Ability to handle customer inquiries with professionalism.
• Comfortable working in a call center environment.

Responsibilities

• Interact with customers to schedule appointments.
• Assist in maintaining and updating customer records.
• Respond promptly to customer inquiries via phone and email.
• Collaborate with team members to ensure customer satisfaction.
• Follow up with customers to confirm appointments and address questions.

Skills

Excellent verbal and written communication skills

Strong interpersonal skills

Positive attitude

Education

High School Diploma or equivalent

Job description

• Interact with customers to schedule appointments and provide information about services.
• Assist in maintaining customer records and updating information in the database.
• Respond promptly to customer inquiries via phone and email.
• Collaborate with team members to ensure effective communication and customer satisfaction.
• Follow up with customers to confirm appointments and address any questions.

Requirements

• Educational Qualifications: High School Diploma or equivalent preferred.
• Experience Level: Entry-level, no prior experience required.
• Skills and Competencies: Excellent verbal and written communication skills.
• Qualities and Traits: Strong interpersonal skills and a positive attitude.
• Responsibilities and Duties: Ability to handle customer inquiries with professionalism.
• Working Conditions: Comfortable working in a call center environment.