CSR-Healthcare-PCC

Synlink Recruitment Outsourcing Co. Inc.; Taguig; Hybrid; PHP 223,200 - 279,000; Full time

Job summary

A healthcare client service provider in Taguig is seeking an entry-level Customer Service Representative. Responsibilities include providing exceptional support to clients, resolving inquiries via various channels, and maintaining accurate records. The ideal candidate will possess a High School Diploma and demonstrate strong communication skills, with an empathetic attitude and the ability to work well under pressure. This position may involve a combination of office and remote work.

Qualifications

• Entry-level position, 0-2 years of customer service experience.
• Must have strong communication skills and a passion for helping others.
• Ability to work well under pressure and as a team member.

Responsibilities

• Provide exceptional customer service to healthcare clients.
• Assist in resolving patient inquiries via phone, email, or chat.
• Maintain accurate records of customer interactions.
• Collaborate with healthcare professionals for timely solutions.
• Participate in training sessions to enhance skills.

Skills

Strong communication skills

Empathetic attitude

Ability to work well under pressure

Team player

Education

High School Diploma or equivalent

Job description

• Provide exceptional customer service to healthcare clients and ensure their needs are met.
• Assist in resolving patient inquiries and concerns via phone, email, or chat.
• Maintain accurate records of customer interactions in the system.
• Collaborate with healthcare professionals to provide timely solutions for clients.
• Participate in training sessions to enhance product knowledge and customer service skills.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years of experience in customer service (entry-level).
• Skills and Competencies: Strong communication skills and a passion for helping others.
• Qualities and Traits: Empathetic attitude, ability to work well under pressure, and a team player.
• Working Conditions: Office environment with potential for remote work.