PCC | Customer Service Representative

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 284,356 - 340,603; Full time

Benefits offered by this job

Up to 28k salary package

18% night differential

10k signing bonus for November starters

Incentives

Job summary

A recruitment outsourcing company in Metro Manila is seeking candidates for an entry-level customer service role. Responsibilities include responding to customer inquiries, handling complaints, and maintaining records of interactions. The ideal candidate should have a high school diploma and proficiency in English. This position offers a competitive salary package of up to 28k, with additional incentives and bonuses for new starters.

Qualifications

• Entry-level position, no experience required.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Handle customer complaints and provide solutions.
• Maintain accurate records of customer interactions.
• Assist in scheduling appointments.
• Collaborate to improve service processes.

Skills

Proficiency in English

Strong organizational skills

Excellent interpersonal skills

Customer-focused attitude

Education

High School Diploma or equivalent

Job description

• Respond to customer inquiries and provide exceptional service via phone, email, and chat.
• Handle customer complaints and provide appropriate solutions in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Assist in scheduling appointments and managing inquiries effectively.
• Collaborate with team members to improve customer service processes and enhance customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent preferred.
• Experience Level: Entry-level; no experience required.
• Skills and Competencies: Proficiency in English language, strong organizational and scheduling skills.
• Qualities and Traits: Strong work ethic, excellent interpersonal skills, and a customer-focused attitude.
• Working Conditions: Fast-paced environment requiring flexibility and adaptability.

Benefits

• Up to 28k salary package
• 18% night differential
• 10k signing bonus for November Starters
• Incentives