CSR-Appointment Scheduler (Mckinley, Taguig)

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A recruitment outsourcing firm in Metro Manila is seeking an organized individual to manage appointment scheduling for customer service representatives while providing excellent support to clients. Ideal candidates should have a High School Diploma and 1–3 years of relevant experience in a fast-paced environment. Strong communication and interpersonal skills are essential.

Qualifications

• 1-3 years experience in a similar role.
• Detail-oriented and organized with a proactive approach.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage appointment scheduling for customer service representatives.
• Coordinate and communicate with clients to gather necessary information.
• Maintain an organized calendar and ensure timely follow-ups.
• Assist in resolving scheduling conflicts and managing changes.
• Provide excellent customer service and support to clients over the phone and via email.

Skills

Strong communication skills

Interpersonal skills

Proficient in scheduling software

Proficient in CRM systems

Education

High School Diploma or equivalent

Job description

• Manage appointment scheduling for customer service representatives.
• Coordinate and communicate with clients to gather necessary information.
• Maintain an organized calendar and ensure timely follow-ups.
• Assist in resolving scheduling conflicts and managing changes.
• Provide excellent customer service and support to clients over the phone and via email.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1–3 years in a similar role
• Skills and Competencies: Strong communication and interpersonal skills
• Responsibilities and Duties: Proficient in using scheduling software and CRM systems
• Qualities and Traits: Detail-oriented and organized with a proactive approach
• Working Conditions: Ability to work in a fast-paced environment