CSR-Retail Acc. (Full Virtual Process)

Synlink Recruitment Outsourcing Co. Inc.; Pasig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A recruitment outsourcing company in Metro Manila is seeking an entry-level customer service representative. The ideal candidate will assist customers across various communication channels, maintain records, and work collaboratively to improve the customer experience. Strong communication skills and a high school diploma are required. Previous experience in a call center is a plus. This position offers a supportive virtual environment.

Qualifications

• Entry Level (0–2 years) experience needed.
• Previous experience in a call center environment is a plus but not required.
• Ability to work independently in a virtual environment.

Responsibilities

• Assist customers through various communication channels, ensuring a high level of satisfaction.
• Provide information about products and services, addressing customer inquiries effectively.
• Handle customer complaints and issues with empathy and problem-solving skills.
• Maintain accurate records of customer interactions in the system.
• Collaborate with team members to enhance the overall customer experience.

Skills

Strong command of the English language

Excellent customer service skills

Strong interpersonal and communication skills

Education

High School Diploma or equivalent

Job description

• Assist customers through various communication channels, ensuring a high level of satisfaction.
• Provide information about products and services, addressing customer inquiries effectively.
• Handle customer complaints and issues with empathy and problem-solving skills.
• Maintain accurate records of customer interactions in the system.
• Collaborate with team members to enhance the overall customer experience.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Entry Level (0–2 years)
• Skills and Competencies: Strong command of the English language
• Skills and Competencies: Excellent customer service skills
• Skills and Competencies: Previous experience in a call center environment is a plus (but not required)
• Qualities and Traits: Strong interpersonal and communication skills
• Qualities and Traits: Ability to work independently in a virtual environment