Csr - Customer Service Representative. Hmo Day 1. Apply Now.

Recruitify_HR; Philippines; On-site; PHP 201,000 - 290,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking a Customer Service Representative to respond to inquiries, assist with order placement, and resolve issues for customers across channels. The role emphasizes accurate information and a customer-first mindset.

You will maintain detailed records of interactions, collaborate with team members to improve service processes, and adapt to rotating shifts including weekends and holidays.

Qualifications

• Bachelor's degree or equivalent experience.
• Less than 1 year of experience in customer service or related field.
• Strong communication skills and a customer-focused attitude.
• Patience, problem-solving, and attention to detail.
• Willingness to work rotating shifts including weekends and holidays.
• Ability to handle high volumes of calls while maintaining quality service.

Responsibilities

• Respond to customer inquiries and provide accurate information regarding products and services.
• Assist customers with order placement and management through various channels.
• Resolve customer complaints in a professional manner to ensure satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to identify and implement improvements in service processes.

Skills

Communication skills

Customer-focused attitude

Patience

Problem-solving

Attention to detail

Education

Bachelor's degree or equivalent

Job description

• Respond to customer inquiries and provide accurate information regarding products and services.
• Assist customers with order placement and management through various channels.
• Resolve customer complaints in a professional manner to ensure satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to identify and implement improvements in service processes.

Description

• Respond to customer inquiries and provide accurate information regarding products and services.
• Assist customers with order placement and management through various channels.
• Resolve customer complaints in a professional manner to ensure satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to identify and implement improvements in service processes.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: Less than 1 year of experience in customer service or a related field.
• Skills and Competencies: Strong communication skills and a customer-focused attitude.
• Qualities and Traits: Patience, problem-solving skills, and attention to detail.
• Working Conditions: Standard office environment; may involve rotating shifts including weekends and holidays.
• Responsibilities and Duties: Ability to handle high volumes of calls while maintaining quality service.