Csr - Customer Service Representative. Hmo Day 1. Apply Now.

Recruitify_HR; Tarlac City; On-site; PHP 167,000 - 279,000; Full time

Job summary

Recruitify_HR in the Philippines seeks a dedicated Customer Service Representative to handle inquiries, provide product information, and assist buyers with orders. The role emphasizes accuracy, courtesy, and a focus on resolving issues across multiple channels.

You will work in a standard office environment with rotating shifts, including weekends and holidays, and will maintain records of interactions while collaborating with the team to improve service processes.

Qualifications

• Bachelor’s degree or equivalent experience.
• Less than 1 year of customer service experience.
• Strong communication and customer-service mindset.
• Patient, detail-oriented and proactive.
• Willing to work rotating shifts including weekends/holidays.

Responsibilities

• Respond to inquiries and provide accurate product information.
• Assist customers with order placement and management across channels.
• Resolve complaints professionally to ensure satisfaction.
• Maintain detailed records of interactions and transactions.
• Collaborate with team to improve service processes.

Skills

Strong communication skills

Customer-focused

Patience and empathy

Problem-solving

Education

Bachelor’s degree or equivalent experience

Job description

• Respond to customer inquiries and provide accurate information regarding products and services.
• Assist customers with order placement and management through various channels.
• Resolve customer complaints in a professional manner to ensure satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to identify and implement improvements in service processes.

Description

• Respond to customer inquiries and provide accurate information regarding products and services.
• Assist customers with order placement and management through various channels.
• Resolve customer complaints in a professional manner to ensure satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to identify and implement improvements in service processes.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: Less than 1 year of experience in customer service or a related field.
• Skills and Competencies: Strong communication skills and a customer-focused attitude.
• Qualities and Traits: Patience, problem-solving skills, and attention to detail.
• Working Conditions: Standard office environment; may involve rotating shifts including weekends and holidays.
• Responsibilities and Duties: Ability to handle high volumes of calls while maintaining quality service.