Collections Specialist – Travel Outbound Collections

The Hird Corp.; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Night differential

OT pay

High collection incentives

HMO Day 1 + dependents

Paid training

Government benefits

Job summary

A leading collections company in Quezon City is seeking motivated individuals to contact delinquent accounts through outbound calls. Responsibilities include negotiating payment arrangements, updating documentation, and meeting collection targets. Candidates should possess at least 2 years of contact center voice experience along with 1 year of collections experience. Strong English communication and negotiation skills are essential. The position offers competitive incentives, HMO benefits from day one, and paid training.

Qualifications

• Willing to work full onsite and night shift.
• Minimum 2 years total contact center voice experience.
• At least 1 year collections experience in banking, telco, loans, healthcare, or credit cards.

Responsibilities

• Contact delinquent travel-related accounts via outbound calls.
• Negotiate payment arrangements and settlements.
• Update account status and documentation in the system.
• Meet daily/weekly collection targets and quality metrics.
• Handle customer disputes and escalations professionally.

Skills

Strong English communication

Negotiation skills

Ability to handle irate callers

Education

Old HS Diploma or equivalent

Job description

Responsibilities

• Contact delinquent travel-related accounts (airlines, hotels, cruise lines, booking platforms, etc.) via outbound calls
• Negotiate payment arrangements and settlements
• Update account status and documentation in the system
• Meet daily/weekly collection targets and quality metrics
• Handle customer disputes and escalations professionally

Qualifications

• Old HS Diploma or equivalent (no college required)
• Minimum 2 years total contact center voice experience
• At least 1 year collections experience (banking, telco, loans, healthcare, credit cards, etc.)
• Strong English communication & negotiation skills
• Can handle irate callers and high-pressure targets
• Willing to work full onsite and night shift

Offer

• Night differential + OT pay + high collection incentives
• HMO Day 1 + dependents
• Paid training & government benefits