Collections Specialist

Madjam Empower Solution Inc.; Taguig; On-site; PHP 279,000 - 446,000; Full time

Job summary

Madjam Empower Solution Inc. currently seeks a customer service oriented individual for call center support in Taguig, Philippines.

The role focuses on clear communication with customers, resolving issues, and maintaining positive relationships during the collection process. Requirements include a High School diploma and a preference for 6 months of call center experience, with strong English language proficiency and attention to detail.

Qualifications

• High School diploma or equivalent.
• 6 months call center experience preferred, but not required.
• Strong command of English language.
• Excellent communication and customer service skills.
• Ability to resolve issues and provide alternatives.

Responsibilities

• Communicate with customers in a clear and effective manner.
• Adapt to customer situations with listening, empathy, and alternative solutions to resolve issues.
• Build customer relationships and create a positive experience through the collection process.
• Demonstrate attention to detail.
• Exercise effective negotiation skills.
• Use math to determine billing answers and payment options.
• Identify root causes and propose accurate solutions.

Skills

Clear communication

Customer service

Attention to detail

Negotiation skills

Problem solving

Education

High School Diploma

Job description

Job Requirements

1. High School Diploma or it's equivalent
2. 6 months of call center experience preferred, but not required

Good command of English Language

Responsibilities

1. Ability to communicate in a clear and effective manner with the customer.
2. Effectively adapt to customer situations including listening skills, ability to emphasize, and provide alternative solutions tho help resolve the customer's issue.
3. Excellent at building customer relationships and creates a good experience thru the collection process.
4. Attention to detail.
5. Effective negotiation skills.
6. Math skills to determine billing answers and payment options.
7. Problem solving skills to identify root cause to accurately recommend solutions.