Collections Specialist

Outsourcea Services Incorporated; Pasay; Hybrid; PHP 268,000 - 402,000; Full time

Job summary

Outsourcea Services Incorporated in Metro Manila is seeking a reliable Collections Agent for a Hybrid role. You will contact customers with overdue balances, discuss payment options, arrange payment plans, and record all activities to support accurate accounts receivable.

The ideal candidate has experience in collections or customer service, strong English communication, a confident and professional phone manner, solid negotiation and problem‑solving skills, attention to detail, and the ability

Qualifications

• Previous collections, customer service, sales, or call centre experience is preferred.
• Strong English communication skills.
• Confident and professional phone manner.
• Good negotiation and problem‑solving skills.
• Strong attention to detail.
• Comfortable using CRM systems and basic computer applications.
• Able to work independently and meet targets.
• Willing to work assigned shifts.

Responsibilities

• Contact customers regarding overdue balances
• Handle inbound and outbound collection calls
• Discuss payment options and arrange payment plans
• Follow up on payment commitments
• Update customer records and document call outcomes
• Resolve account concerns professionally
• Meet collection and productivity targets
• Follow company policies and privacy requirements

Skills

Collections experience

Customer service

Call centre

English proficiency

Phone etiquette

Negotiation

Problem solving

Attention to detail

CRM systems

Independent worker

Target oriented

Job description

Collections Agent - (Hybrid)

We are looking for a reliable and confident Collections Agent to join our team. You will be responsible for contacting customers with overdue accounts, arranging payments, and keeping accurate records of all collection activities.

Key responsibilities

• Contact customers regarding overdue balances

• Handle inbound and outbound collection calls

• Discuss payment options and arrange payment plans

• Follow up on payment commitments

• Update customer records and document call outcomes

• Resolve account concerns professionally

• Meet collection and productivity targets

• Follow company policies and privacy requirements

About you

• Previous collections, customer service, sales, or call centre experience is preferred

• Strong English communication skills

• Confident and professional phone manner

• Good negotiation and problem‑solving skills

• Strong attention to detail

• Comfortable using CRM systems and basic computer applications

• Able to work independently and meet targets

• Willing to work assigned shifts