Collections Specialist

RFA, Inc.; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading financial services provider located in the Philippines is looking for a Collections Specialist to manage outstanding receivables. This role involves making outbound calls to clients, addressing billing issues, and maintaining collection records. Ideal candidates will possess strong organizational skills and demonstrate proficiency in Microsoft Office, particularly Excel. An experience in a collections environment with significant client interaction is essential for success in this position, making it suitable for self-disciplined individuals who excel under pressure.

Qualifications

• Experience in a collections role with frequent direct client contact.
• Ability to handle sensitive information with integrity.
• Proficient in problem-solving and communicating solutions effectively.

Responsibilities

• Review and manage accounts for collections.
• Make outbound collection calls to clients.
• Resolve billing issues and maintain accurate records.
• Support finance staff with administrative tasks.

Skills

Client relationship management

Microsoft Office proficiency

Attention to detail

Problem-solving skills

Organizational skills

Tools

Microsoft Excel

Microsoft Word

Microsoft Access

Job description

US WORKING HOURS - 9am - 6pm EST /// 10pm - 7am PHT

Under the direct supervision of the Accounts Receivable Manager, this position will be responsible for collection of outstanding accounts receivable from the existing client base and all other aspects of collections, resolving customer billing problems, and reducing accounts receivable delinquency.

Responsibilities

• Reviewing open accounts for needed collection efforts.
• Making outbound collection calls in a professional manner while keeping and improving customer relations.
• Resolving client-billing problems and accounts receivable delinquency, applying good customer service
• Collect customer payments in accordance with payment due dates.
• Identify issues attributing to account delinquency and discuss them with management.
• Review and monitor assigned accounts and all applicable billing and collection reports.
• Provide timely follow-up on payment arrangements.
• Email correspondence to customers to encourage payment of delinquent accounts.
• Maintain and reconcile invoicing, contracts and accounts receivable data.
• Timely processing and distribution of customer invoices.
• Support finance staff with special projects and or administrative tasks where necessary.

Skills & Qualifications

• Experience in a collections role with responsibility for frequent direct Client contact.
• Proficiency in Microsoft Office including Excel, Word and Access.
• Must have attention to detail with an eye for accuracy.
• Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.
• High degree of integrity, including ability to successfully deal with sensitive or confidential information.
• Hands on, self-starting, disciplined, and detail-oriented individual with ability to work independently in a high-volume environment that requires a work product that is highly accurate and timely.
• Proficient with Microsoft Office software (Excel, Outlook, Word)
• Able to approach problems proactively and communicate solutions to others.
• Able to communicate with technical and non-technical professionals both internally and externally, including VP and C-Level professionals in a clear and concise manner.
• Excellent active listening skills and able to ask relevant questions in order to gather, document and communicate effectively with others.
• Able to exhibit poise, composure and confidence when confronting stressful or high-pressure situations.
• Able to exhibit a strong commitment to dependability and reliability with the ability to gain the confidence and respect of Client base.
• Strong organizational skills.
• Able to work on simultaneous projects (multitask) and complete tasks in a timely manner with minimal supervision.
• Able to use logic and deductive reasoning in order to identify strengths and weaknesses of alternative solutions and approaches.
• Well-developed analytic and problem-solving skills.

Preferred Qualifications

• Experience in accounting, billing, and or customer relationship management software.
• Experience in a telecommunications or IT Services environment is preferred