Collections Specialist

The Hird Corp.; Cebu City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A financial services company located in Cebu City seeks a Collections Agent to manage outbound collection calls and handle payment queries. The ideal candidate should have 1–3 years of experience in collections or customer service and possesses strong verbal communication and negotiation skills. The role requires maintaining customer account accuracy and meeting call KPIs in a fast-paced environment. Join a supportive team that prioritizes professionalism and customer care.

Qualifications

• 1–3 years of experience in collections, contact center, or customer service.
• Ability to handle difficult conversations professionally.
• Good understanding of billing, repayment cycles, and basic finance concepts.

Responsibilities

• Make outbound collection calls to customers with past-due accounts.
• Negotiate payment plans, settlements, and due dates with customers.
• Provide excellent customer service while retaining professionalism and empathy.

Skills

Strong verbal communication

Negotiation skills

Attention to detail

Customer service

Tools

CRM tools

Job description

• Make outbound collection calls to customers with past-due accounts.
• Follow up on payment commitments and ensure collection targets are met.
• Handle inbound calls related to payment queries, disputes, and account updates.
• Negotiate payment plans, settlements, and due dates with customers.
• Update customer account information accurately in the system.
• Escalate complex cases or disputes to the concerned teams for resolution.
• Ensure compliance with company policies, regulatory guidelines, and collection scripts.
• Maintain daily productivity logs and meet call KPIs.
• Provide excellent customer service while retaining professionalism and empathy.

Required Skills & Qualifications

• Minimum 1–3 years of experience in collections, contact center, or customer service.
• Strong verbal communication and negotiation skills.
• Ability to handle difficult conversations professionally.
• Good understanding of billing, repayment cycles, and basic finance concepts.
• Comfortable working with CRM or collection management tools.
• High attention to detail and accuracy in documentation.
• Ability to work in a fast-paced, target-driven environment.