Collection Specialist

Anywhere Talent; Manila; Remote; PHP 300,000 - 420,000; Full time

Job summary

Anywhere Talent is seeking a Collection Specialist for a remote role. The candidate will contact customers about outstanding balances, arrange payments, and maintain records of collection activities.

The position emphasizes strong communication, negotiation skills, and the ability to handle challenging conversations while meeting performance goals in a fast-paced environment.

Qualifications

• Proven experience in collections, customer service, call center, or related role preferred.
• Strong verbal and written communication skills.
• Good negotiation and problem-solving abilities.
• Professional and confident phone manner.
• Ability to manage difficult conversations calmly and professionally.
• Excellent attention to detail and organization.
• Proficient with computers and basic office software.
• Ability to work both independently and in a team.

Responsibilities

• Contact customers by phone, email, or other channels about outstanding payments.
• Follow up on overdue accounts and assist with payment arrangements.
• Maintain accurate and up-to-date records of collection activities.
• Address customer questions and concerns professionally.
• Negotiate payment plans within company guidelines.
• Monitor accounts and follow up on promised payments.
• Escalate difficult or unresolved accounts to the appropriate team.
• Maintain confidentiality of customer and account information.
• Meet assigned collection and performance goals.

Skills

Verbal communication

Written communication

Negotiation

Problem-solving

Phone etiquette

Attention to detail

Organization

Computer literacy

Teamwork

Independent work

Job description

Collection Specialist (Remote)

We are looking for a Collection Specialist to join our team. The ideal candidate will be responsible for contacting customers regarding outstanding balances, assisting with payment arrangements, and maintaining accurate records of collection activities.

Responsibilities

• Contact customers by phone, email, or other communication channels regarding outstanding payments.
• Follow up on overdue accounts and assist customers with payment arrangements.
• Maintain accurate and up-to-date records of collection activities.
• Handle customer questions and concerns professionally.
• Negotiate payment plans when appropriate and within company guidelines.
• Monitor assigned accounts and follow up on promised payments.
• Escalate difficult or unresolved accounts to the appropriate team.
• Maintain confidentiality of customer and account information.
• Meet assigned collection and performance goals.

Requirements

• Previous experience in collections, customer service, call center, or a related role is preferred.
• Strong verbal and written communication skills.
• Good negotiation and problem-solving skills.
• Professional and confident phone manner.
• Ability to handle difficult conversations calmly and professionally.
• Strong attention to detail and organizational skills.
• Comfortable working with computers and basic office software.
• Ability to work independently and as part of a team.

Work Environment

• Remote position
• Standard schedule: 9:00 AM – 5:00 PM, Monday–Friday
• Fast-paced, high-volume call handling environment

Anywhere Talent is proud to be an equal opportunity workplace. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status

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