Collections Specialist – CSR

Proselect Management Inc; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer operations firm is seeking a Collections Specialist to join the team in Quezon City. The role involves contacting customers with overdue accounts, negotiating payment arrangements, and resolving billing issues while providing exemplary customer service. Ideal candidates should have at least 2 years of BPO experience and 1 year in collections within financial services, banking, or healthcare sectors. Applicants should be strong communicators and possess negotiation skills. The company is based in the Philippines.

Qualifications

• At least 2 years of BPO / call center experience.
• At least 1 year of collections experience in financial services, banking, telco, or healthcare.
• Strong negotiation and customer service skills.

Responsibilities

• Contact customers with overdue accounts through phone, email, or chat.
• Negotiate payment plans and settlement options.
• Resolve billing disputes while maintaining positive customer relationships.

Skills

Negotiation skills

Customer service skills

Communication skills in English

Tools

CRM systems

Job description

We are looking for a Collections Specialist – CSR to join our customer operations team. This role is responsible for contacting customers with past-due accounts, negotiating payment arrangements, resolving billing concerns, and providing excellent customer service while ensuring compliance with company policies and regulatory standards.

The ideal candidate has at least 2 years of BPO experience and 1 year of collections experience in financial services, banking, telco, or healthcare accounts.

Key Responsibilities

• Contact customers with overdue accounts via phone, email, or chat to collect outstanding balances
• Negotiate payment plans and settlement options in a professional and compliant manner
• Resolve billing disputes and account issues while maintaining positive customer relationships
• Accurately document all interactions, payment arrangements, and account updates in the system
• Ensure compliance with company policies, data privacy, and collection regulations
• Meet or exceed daily, weekly, and monthly collection and quality targets
• Work closely with internal teams to resolve complex customer or account issues

Qualifications

• At least 2 years of BPO / call center experience
• At least 1 year of collections experience (financial services, banking, telco, healthcare, or similar)
• Strong negotiation and customer service skills
• Ability to handle difficult conversations professionally and empathetically
• Good verbal and written communication skills in English
• Basic computer skills and familiarity with CRM or collections systems
• Willing to work on shifting schedules if required