Collections Specialist

Cash-Express Philippines Financing Inc.; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A financial services company is seeking a competent Collection Specialist to handle client communications and ensure timely payment collections. The ideal candidate will possess strong communication and negotiation skills and be able to maintain positive relationships with clients. Responsibilities include making outbound calls for collections, resolving payment concerns, and reviewing delinquent accounts. This position offers an opportunity to work independently within a supportive team environment.

Qualifications

• Competent Collection Specialist with excellent communication and negotiation skills.
• Ability to maintain trustful relationships while ensuring timely payments.
• Experience in reviewing accounts and making collection calls.

Responsibilities

• Contact clients and collect outstanding payments.
• Review open accounts for collection efforts.
• Resolve client payment concerns.

Skills

Communication Skills

Negotiation Skills

Customer Service Skills

Ability to Work Independently

Job description

COLLECTION SPECIALIST

We are looking for a competent Collection Specialist to contact clients and collect outstanding payments. You will struck a balance between maintaining trustful relationships, and ensuring timely payments.

Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.

bRequirements:

• Reviewing open accounts for collection efforts
• Making outbound collection calls in a professional manner while keeping and improving client relations
• Resolves client payment concerns and rescues accounts receivable delinquency, applying good customer service in a timely manner
• Collect customer payments in accordance with payment due dates
• Identify issues attributing to account delinquency and discuss them with Collection Team
• Review and monitor assigned accounts and all applicable collection reports
• Provide timely follow-up on payment arrangements

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