Collection Assistant

SM Development Corporation; Pasay; On-site; PHP 180,000 - 300,000; Full time

Job summary

SM Development Corporation is seeking a Collections Assistant to provide administrative and customer service support, monitor accounts, prepare reports, and process transactions. The role emphasizes accuracy, timely follow-ups, and cross-functional coordination with internal teams and financial institutions.

The ideal candidate has a bachelor’s degree in business and relevant experience in billing/collections, with strong analytical and communication skills, and proficiency in MS Office.

Qualifications

• Bachelor’s Degree in any four-year Business-related course.
• Preferably 1 year of work experience related to Billing and Collection.
• Good analytical and problem-solving skills.
• Good oral and written communication skills.
• Keen to detail and able to prioritize.
• Flexible and adaptable to changing tasks.
• Good interpersonal skills.
• Proficient in MS Office (Excel, PowerPoint, Word).
• Ability to collaborate with internal teams and stakeholders.

Responsibilities

• Assist walk-in, phone, email, and other inquiries within service standards.
• Process customer requests and account-related transactions accurately.
• Conduct account reviews and analysis to determine actions.
• Coordinate with internal departments and partners on account status and transactions.
• Monitor assigned accounts for timely completion and resolution.
• Perform customer calls, follow-ups, and communications.
• Maintain account records, tickets, and documentation in databases.
• Prepare daily, weekly, and monthly reports on account movements and concerns.
• Escalate unresolved issues to appropriate personnel for resolution.
• Assist in processing billing and payment-related tasks as assigned.
• Maintain records of customer interactions and transactions.
• Ensure professional and prompt customer service.

Skills

Billing and collection

Analytical thinking

Communication

Attention to detail

Prioritization

Flexibility

Interpersonal skills

MS Office

Problem solving

Education

Bachelor’s Degree in Business

Job description

JOB SUMMARY:

The Collection Assistant is responsible for providing administrative, customer service, account monitoring, and coordination support to internal and external clients. The role involves handling customer inquiries and requests, coordinating with various stakeholders, monitoring account statuses, preparing reports, processing transactions, and ensuring timely resolution of customer concerns while maintaining high service standards.

DUTIES AND RESPONSIBILITIES:

1. Provide assistance and support to walk-in, phone, email, and other customer inquiries within established service standards and turnaround times.
2. Handle and process customer requests, concerns, and account-related transactions accurately and efficiently.
3. Conduct account reviews and analysis to determine appropriate actions and recommendations.
4. Coordinate with internal departments, business partners, financial institutions, and other stakeholders regarding account status, requirements, and transaction processing.
5. Monitor and follow up assigned accounts to ensure timely completion of activities and resolution of concerns.
6. Perform customer call-outs, follow-ups, and communications through phone, email, or other approved channels.
7. Create, update, and maintain account records, system entries, tickets, and documentation in relevant databases and platforms.
8. Prepare, update, and submit daily, weekly, and monthly reports related to account movements, customer concerns, and operational activities.
9. Escalate unresolved issues, special requests, and complex concerns to the appropriate personnel for resolution.
10. Assist in processing billing, financing, payment-related concerns, remedial actions, and other operational tasks as assigned.
11. Maintain accurate records of customer interactions, transactions, and service requests.
12. Ensure excellent customer service by addressing inquiries and resolving issues professionally and promptly.
13. Collaborate with team members and stakeholders to achieve departmental objectives and service targets.
14. Perform other related duties and responsibilities as assigned by management.

SKILLS AND QUALIFICATIONS:

• 1. Bachelor’s Degree in any four-year Business-related course
• 2. Preferably with 1-year work experience related to Billing and Collection.
• 3. With good analytical and problem-solving skills
• 4. With good communication skills – both oral and written
• 5. Must be keen to details
• 6. Good prioritization skills
• 7. Flexible and adaptable
• 8. Good interpersonal skills
• 9. Adept in using MS Office Applications (MS Excel, Power Point, Word and etc.)