Collection Specialist

Madjam Empower Solution Inc.; Taguig; On-site; PHP 223,000 - 357,000; Full time

Job summary

Madjam Empower Solution Inc. in the Philippines is hiring a customer-focused associate to assist customers through the collection process in a call-center setting.

You will communicate clearly, build strong customer relationships, and advise on billing options while assessing root causes to recommend effective solutions. Proficiency in English is essential; call center experience is preferred but not required.

Qualifications

• Clear and effective communication with customers.
• Ability to build customer relationships during the collection process.
• Basic math skills to determine billing answers and payment options.
• Problem solving to identify root causes and recommend solutions.
• Adaptability and listening to resolve customer issues.

Responsibilities

• Clear and effective communication with customers.
• Build customer relationships during the collection process.
• Determine billing answers and payment options.
• Identify root causes and recommend solutions.
• Adapt to customer situations including listening skills.

Skills

Communication

Customer relationship

Math skills

Problem solving

Active listening

Education

High school diploma

Job description

Responsibilities

• Ability to communicate in a clear and effective manner with the customer
• Excellent at building customer relationship and creates a good experience thru the collection process
• Math skills to determine billing answers and payment options
• Problem solving skills to identify root cause to accurately recommend solutions
• Effectively adapt to customer situations including listening skills, ability to emphasize and provide alternative solutions tho help resolve the customers issue.

Job Requirements

• High school diploma
• 6 months of call center experience preferred, but not required
• Good command of English Language