Collections Specialist

Viventis Search Asia; Muntinlupa; On-site; PHP 223,000 - 357,000; Full time

Job summary

Viventis Search Asia is seeking a motivated Collection Agent in the Philippines to join the team. You will contact customers by phone to discuss overdue balances, coordinate payment plans, and ensure professional handling of accounts.

The role focuses on clear communication, adherence to policies, and accurate record-keeping of all collection activities. This position is based in Metro Manila with standard office hours.

Responsibilities

• Contact customers through voice calls to discuss outstanding balances and overdue accounts
• Communicate professionally and clearly with customers regarding their account status
• Negotiate appropriate payment arrangements based on company policies and customer circumstances
• Handle customer questions, concerns, and objections related to payments and accounts
• Maintain accurate and updated records of customer interactions and collection activities

Job description

About the role

We are looking for a motivated and customer-focused Collection Agent to join our team. The successful candidate will be responsible for contacting customers regarding outstanding balances, assisting with payment arrangements, and ensuring that accounts are handled professionally and efficiently.

Key responsibilities

• Contact customers through voice calls to discuss outstanding balances and overdue accounts
• Communicate professionally and clearly with customers regarding their account status
• Negotiate appropriate payment arrangements based on company policies and customer circumstances
• Handle customer questions, concerns, and objections related to payments and accounts
• Maintain accurate and updated records of customer interactions and collection activities