Collection Specialist

NIU Professionals Incorporated; Taguig; On-site; PHP 334,800 - 446,400; Full time

Job summary

A leading collection services firm in Taguig is seeking a Collection Specialist to handle overdue accounts. This role involves contacting customers, resolving misunderstandings, and educating them on payment terms. The ideal candidate should possess strong communication skills and a problem-solving attitude to ensure customer satisfaction while maintaining compliance with company policies. Join us to help our customers navigate their payment scenarios effectively.

Qualifications

• Ability to effectively communicate with customers regarding overdue accounts.
• Experience in resolving misunderstandings related to payment terms.
• Skills in educating customers about consequences of late payments.

Responsibilities

• Call customers with overdue accounts to discuss payment options.
• Explain the benefits of repayment and effects on credit history.
• Correct misunderstandings regarding product policies.
• Diffuse tension from previous negative customer experiences.
• Set up payment plans and follow-up schedules.
• Educate customers on consequences of late payments.
• Escalate unusual cases to the Team Lead.

Skills

Strong communication skills

Problem-solving ability

Job description

Overview

Job Summary: The Collection Specialist will be responsible for contacting customers with overdue accounts, resolving misunderstandings, and educating them on payment terms and consequences. The ideal candidate will have strong communication skills and a knack for problem-solving, ensuring that customers are informed and satisfied.

Responsibilities

• Call customers with overdue accounts to discuss payment options.
• Explain the benefits of repayment and how it affects their credit history.
• Correct any misunderstandings regarding product policies and terms.
• Diffuse tension stemming from previous negative customer experiences.
• Set up payment plans and establish follow-up schedules.
• Educate customers on the consequences of late payments.
• Escalate difficult or unusual cases to the Team Lead as needed.