Collection Agent

ABIC Manpower Service Corp.; Pasig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading manpower service provider based in Metro Manila is seeking a Collection Agent to engage with customers about overdue payments and assist in negotiating repayment plans. The position involves contact via phone and email, monitoring accounts, and providing professional customer service. Candidates should be high school graduates with strong communication skills. This role requires the ability to work in a fast-paced environment and accommodate weekend or holiday shifts when needed.

Qualifications

• High school diploma or equivalent required.
• Excellent communication skills to engage with clients.
• Ability to resolve discrepancies and billing issues.

Responsibilities

• Contact customers via phone and email about overdue payments.
• Monitor accounts and perform collections actions.
• Maintain records of collection efforts and customer interactions.

Skills

Customer service

Negotiation skills

Communication skills

Problem-solving skills

Education

High school graduate

College level or graduate preferred

Job description

ACollection Agent job involves contacting customers to collect overdue payments, negotiating repayment plans, and resolving billing issues while adhering to company policies and industry regulations. Key duties include documenting interactions accurately, meeting collection targets, and providing professional customer service, which can involve both inbound and outbound calls.

Responsibilities

• Contact Customer/Clients via phone and email to follow up on outstanding payments.
• Monitor assigned accounts for delays or irregularities and take appropriate collection actions.
• Perform account reconciliations and resolve billing or payment discrepancies.
• Evaluate accounts for potential charge-offs according to client policies and procedures.
• Maintain accurate and up-to-date records of collection efforts, payment commitments, and customer interactions.
• Provide excellent customer service while ensuring company collection goals are met.

Qualifications

• High school graduate; college level or graduate preferred.
• No experience needed, having an experience is a plus.
• Ability to work in a fast-paced environment and handle difficult conversations professionally.
• Willingness to work weekends, or holidays if required.
• Can work onsite