Collections Representative

Viventis Search Asia; Muntinlupa; On-site; PHP 335,000 - 446,000; Full time

Job summary

Viventis Search Asia is seeking a motivated Collection Agent in Metro Manila to contact customers about outstanding balances, discuss payment arrangements, and handle inquiries with professionalism. The role focuses on efficient account handling and adherence to company policies.

Ideal candidates will communicate clearly, negotiate feasible payment plans, and maintain meticulous records of all collections activity to ensure accurate tracking and timely follow-ups.

Qualifications

Responsibilities

• Contact customers through voice calls to discuss outstanding balances and overdue accounts
• Communicate professionally and clearly with customers regarding their account status
• Negotiate appropriate payment arrangements based on company policies and customer circumstances
• Handle customer questions, concerns, and objections related to payments and accounts
• Maintain accurate and updated records of customer interactions and collection activities

Job description

About the role

We are looking for a motivated and customer-focused Collection Agent to join our team. The successful candidate will be responsible for contacting customers regarding outstanding balances, assisting with payment arrangements, and ensuring that accounts are handled professionally and efficiently.

Key responsibilities

• Contact customers through voice calls to discuss outstanding balances and overdue accounts
• Communicate professionally and clearly with customers regarding their account status
• Negotiate appropriate payment arrangements based on company policies and customer circumstances
• Handle customer questions, concerns, and objections related to payments and accounts
• Maintain accurate and updated records of customer interactions and collection activities