Collections Specialist

Cash-Express Philippines Financing Inc.; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A financial institution is seeking a Collection Specialist to effectively contact clients for outstanding payments while maintaining trustful relationships. The ideal candidate will possess excellent communication and negotiation skills, along with the ability to work independently. Responsibilities include reviewing accounts, making collection calls, and ensuring timely payments per due dates. This role is crucial for resolving client concerns and contributing to financial health.

Qualifications

• Professionalism and trustworthiness are essential for this role.
• Must possess the ability to manage and increase client relations.

Responsibilities

• Contact clients to collect outstanding payments.
• Maintain and improve client relations during collections.
• Resolve payment concerns in a timely manner.
• Ensure payments are collected per due dates.
• Identify and discuss issues with the Collection Team.

Skills

Excellent communication skills

Negotiation skills

Ability to work independently

Job description

Collection Specialist

We are looking for a competent Collection Specialist to contact clients and collect outstanding payments, balancing trustful relationships and ensuring timely payments.

Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.

Requirements

• Review open accounts for collection efforts.
• Make outbound collection calls in a professional manner while maintaining and improving client relations.
• Resolve client payment concerns and reduce accounts receivable delinquency, applying good customer service in a timely manner.
• Collect customer payments in accordance with payment due dates.
• Identify issues contributing to account delinquency and discuss them with the Collection Team.
• Review and monitor assigned accounts and all applicable collection reports.
• Provide timely follow-up on payment arrangements.