COLLECTION OFFICER

S&L Fine Foods; Philippines; On-site; PHP 201,000 - 335,000; Full time

Job summary

S&L Fine Foods is seeking a Collection Officer to monitor customer accounts and outstanding receivables, engaging with customers to ensure timely payments while upholding professional relationships.

You will review aging reports, perform regular follow-ups, and coordinate with multiple departments to resolve issues and maintain accurate collection records. This role demands a respectful, compliant approach to debt collection.

Qualifications

• Follow policies and procedures related to credit, collection, billing, and accounts receivable.
• Observe laws, regulations, and ethical standards for debt collection and customer communication.
• Communicate with customers professionally and respectfully about their financial obligations.
• Maintain confidentiality of customer information and financial records.
• Comply with internal control procedures and audit requirements.

Responsibilities

• Monitor assigned customer accounts and outstanding receivables on a regular basis.
• Review aging reports to identify current, overdue, and potentially delinquent accounts.
• Contact customers through phone calls, emails, letters, or other approved channels regarding outstanding payments.
• Conduct regular follow-ups on overdue invoices and accounts.
• Negotiate payment arrangements or installment schedules within authorized company guidelines.
• Review customer statements and account balances to ensure accuracy and investigate discrepancies.
• Coordinate with Accounting, Billing, Sales, Customer Service, and other relevant departments to resolve account issues.
• Maintain accurate and complete collection records for all assigned accounts.
• Prepare regular collection reports for management on outstanding, overdue, and delinquent accounts.
• Escalate accounts that remain unpaid despite repeated collection efforts to appropriate supervisors or management

Job description

About the role

The Collection Officer monitors assigned customer accounts and outstanding receivables, conducting collection activities to ensure timely payment while maintaining professional customer relationships. The role involves reviewing aging reports, contacting customers regarding overdue payments, reconciling account discrepancies, and escalating delinquent accounts as needed.

Key responsibilities

• Monitor assigned customer accounts and outstanding receivables on a regular basis
• Review aging reports to identify current, overdue, and potentially delinquent accounts
• Contact customers through phone calls, emails, letters, or other approved communication channels regarding outstanding payments
• Conduct regular follow-ups on overdue invoices and accounts
• Negotiate reasonable payment arrangements or installment schedules within authorized company guidelines
• Review customer statements and account balances to ensure accuracy and investigate discrepancies
• Coordinate with Accounting, Billing, Sales, Customer Service, and other relevant departments to resolve account issues
• Maintain accurate and complete collection records for all assigned accounts
• Prepare regular collection reports for management on outstanding, overdue, and delinquent accounts
• Escalate accounts that remain unpaid despite repeated collection efforts to appropriate supervisors or management

About you

• Follow all company policies and procedures relating to credit, collection, billing, and accounts receivable
• Observe applicable laws, regulations, and ethical standards concerning debt collection and customer communication
• Ensure that collection activities are conducted fairly, professionally, and without harassment or improper pressure
• Maintain confidentiality of customer information and financial records
• Comply with internal control procedures and audit requirements
• Communicate with customers professionally and respectfully regarding their financial obligations
• Handle customer complaints and payment disputes appropriately
• Maintain a firm but courteous approach when dealing with delinquent accounts