Collections Specialist

Metacom Careers; Cebu City; On-site; PHP 201,000 - 379,000; Full time

Job summary

Metacom Careers is seeking a Collections Specialist to manage the collections process for outstanding accounts in Cebu City. You will communicate with clients to resolve payment issues and negotiate payment plans, while maintaining accurate records of customer interactions and transactions.

The role requires a strong understanding of collections processes and regulations, as well as excellent communication, negotiation, and analytical skills to thrive in a fast-paced environment.

Qualifications

• Strong understanding of collections processes and regulations.
• Proven ability to work independently and as part of a team.
• Ability to work in a fast-paced environment and handle stress.

Responsibilities

• Manage and oversee the collections process for outstanding accounts.
• Communicate with clients to resolve payment issues and negotiate payment plans.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with the finance team to monitor account aged receivables.
• Provide excellent customer service while addressing inquiries and concerns.

Skills

Communication

Negotiation

Detail-oriented

Analytical

Job description

Description

• Manage and oversee the collections process for outstanding accounts.
• Communicate with clients to resolve payment issues and negotiate payment plans.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with the finance team to monitor account aged receivables.
• Provide excellent customer service while addressing inquiries and concerns.

Requirements

• Job Title: Collections Specialist
• Job Function: Customer Service Representative
• Responsibilities and Duties: Strong understanding of collections processes and regulations.
• Qualities and Traits: Excellent communication and negotiation skills.
• Qualities and Traits: Detail-oriented with strong analytical abilities.
• Working Conditions: Ability to work in a fast-paced environment and handle stress effectively.
• Responsibilities and Duties: Proven ability to work independently and as part of a team.