Collection Agent

Sundust Bros Corporation; Cavite City; On-site; PHP 167,000 - 279,000; Full time

Job summary

Sundust Bros Corporation in Cavite City seeks a collections specialist to contact clients, negotiate payment arrangements, and maintain accurate records of communications and transactions. You will provide strong customer service while handling sensitive financial situations and work to resolve disputes efficiently.

Ideal candidates have 1–3 years in collections or customer service, excellent communication and negotiation skills, and proficiency with relevant software.

Qualifications

• High school diploma or equivalent; further education in finance or business is a plus.

Responsibilities

• Contact clients to collect overdue payments and negotiate payment arrangements.
• Maintain accurate records of communications and transactions in the company's database.
• Provide excellent customer service while handling sensitive financial situations.
• Resolve disputes and address inquiries related to payment issues effectively.
• Work collaboratively with team members to meet departmental collection goals.

Skills

Communication

Negotiation

Software aptitude

Education

High school diploma

Finance or business studies (plus)

Tools

Accounting software

Job description

Description

• Contact clients to collect overdue payments and negotiate payment arrangements.
• Maintain accurate records of communications and transactions in the company's database.
• Provide excellent customer service while handling sensitive financial situations.
• Resolve disputes and address inquiries related to payment issues effectively.
• Work collaboratively with team members to meet departmental collection goals.

Requirements

• Educational Qualifications:High school diploma or equivalent; further education in finance or business is a plus.
• Experience Level:1-3 years in a collections or customer service role.
• Skills and Competencies:Strong communication and negotiation skills; proficiency in relevant software.
• Qualities and Traits:Detail-oriented, empathetic, and able to work under pressure.
• Responsibilities and Duties:Ability to manage multiple accounts while adhering to confidentiality policies.