Collection Specialist (Collection Assistant)

Eagle Eye Business & Collection Services, Inc.; Cabanatuan; On-site; PHP 240,000 - 360,000; Full time

Job summary

Eagle Eye Business & Collection Services, Inc. is seeking a collections associate in Nueva Ecija to support daily reconciliation, notices, and documentation for field visits. The role involves coordinating with the legal team, managing client agreements, and handling inquiries with professionalism.

The position emphasizes compliance with company policies and timely updating of collection records, with opportunities to interact across departments to ensure smooth workflow.

Responsibilities

• Daily reconciliation of accounts, delinquency list, collection and provision reports using Excel.
• Assist Field Analysts with documents required for field visits.
• Prepare collection notices, demand letters and other documents for Field Analysts.
• Assist in calculating statements of accounts.
• Monitor and update collection records, payment statuses and customer commitments.
• Coordinate with legal department to prepare documents for potential case filings.
• Organize and maintain filing of all documents related to clients’ collection status.
• Maintain client collection agreements and inform clients of policies and requirements.
• Handle customer inquiries regarding balances, payment options and settlements.
• Coordinate with other departments to ensure proper workflow.
• Escalate unresolved accounts, office issues or misconduct to Management.
• Handle disputes professionally while maintaining good customer relations.
• Ensure compliance with company policies and legal guidelines in all collection activities.
• Perform other related tasks assigned by superiors and management.

Job description

1. Perform daily reconciliation of accounts, delinquency list, collection and provision reports using Excel.

2. Assist Field Analysts with necessary documents required for field visits.

3. Prepare collection notices, demand letters, and other required documents for Field Analysts.

4. Assist in the calculation of statement of accounts.

5. Monitor and update collection records, payment statuses, and customer commitments.

6. Coordinate with the legal department to prepare documents for potential case filings.

7. Organize and maintain accurate filing of all documentation related to the clients’ collection status for easy reference and compliance.

8. Maintain client collection agreements/contracts and ensure clients are informed of policies and requirements.

9. Handle customer inquiries regarding account balances, payment options, and settlement arrangements.

10. Coordinate with other departments to ensure proper workflow.

11. Escalate unresolved accounts, office issues, or misconduct within the branch to Management.

12. Handle disputes and objections professionally while maintaining good customer relations

13. Ensure compliance with company policies and legal guidelines in all collection activities

14. Perform other related tasks assigned by the immediate superiors and management.