Collection Associate

1-Pentagon Credit and Lending Corp; Iloilo City; On-site; PHP 167,000 - 279,000; Full time

Job summary

A financial services company in Iloilo City is seeking a Collection Associate responsible for managing client interactions and timely collection of payments. The role requires excellent communication and fieldwork experience, as well as attention to detail to support financial goals. This is a great opportunity for organized individuals willing to liaise with external partners and maintain positive relationships while documenting and reporting account statuses.

Qualifications

• Effective coordination with external partners and internal departments.
• Timely collection and management of receivables.
• Ability to prepare reports and maintain records.

Responsibilities

• Serve as the primary contact for external agencies and clients.
• Facilitate document submissions and retrievals.
• Coordinate appointments and transactions with partner institutions.
• Ensure timely communications between departments and contacts.
• Follow up for outstanding receivables as per policy.
• Maintain and update collection records.
• Prepare collection notices and account statements.
• Reconcile payment discrepancies with Finance.
• Report collection issues to management.
• Submit activity and sales reports.
• Support operations and teamwork.
• Log customer interactions daily.

Skills

Excellent communication skills

Fieldwork experience

Attention to detail

Attention to detail

Job description

Overview

The Collection Associate is responsible for coordinating with external partners, clients, and internal departments to ensure smooth business operations, while also managing the timely collection of payments. The role requires excellent communication skills, fieldwork experience, and attention to detail to support organizational financial goals and maintain positive stakeholder relationships.

Responsibilities

• Serve as the primary point of contact between the organization and external agencies, vendors, and clients.
• Facilitate the submission and retrieval of official documents (e.g., permits, billing statements, government compliance forms).
• Coordinate appointments, deliveries, or transactions with partner institutions and local government.
• Ensure accurate and timely communication between departments and external contacts.
• Follow up with clients and partners for outstanding receivables in accordance with company policy.
• Maintain and update collection records and client account statuses.
• Prepare and issue collection notices, receipts, and statements of account.
• Coordinate with the Finance Department to reconcile payment discrepancies and ensure accurate reporting.
• Report potential collection issues and delinquent accounts to management promptly.
• Prepare and submit activity and sales reports to supervisors.
• Other tasks related to operations to support teamwork.
• Maintain a daily log of customer interactions, applications, and follow ups.