Collector

Rang-Ay Bank ( A Rural Bank ) Inc.; Ilocos Norte; On-site; PHP 223,200 - 334,800; Full time

Job summary

A rural banking institution in Ilocos Norte seeks a motivated Collector to manage overdue payments. Responsibilities include contacting customers, negotiating payment plans, and tracking payment statuses. Candidates should have a high school diploma and strong communication skills. This role involves office work with occasional travel.

Qualifications

• Self-motivated and results-oriented individual.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.

Responsibilities

• Contact customers with overdue accounts via phone, email, and in-person.
• Negotiate and establish payment plans with customers.
• Monitor customer payments and ensure timely receipt of funds.
• Maintain accurate records of all customer interactions and payment transactions.
• Identify and resolve customer issues and concerns.
• Escalate difficult accounts to management as needed.
• Contribute to the development and improvement of collection procedures.
• Meet or exceed established collection targets.
• Comply with all relevant laws and regulations.

Skills

Communication

Interpersonal

Negotiation

Persuasion

Organization

Time Management

Problem-solving

Customer Service

Active Listening

Empathy

Patience

Resilience

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

The Collector is responsible for collecting overdue payments from customers. This includes contacting customers via phone, email, and in-person to arrange payment plans and ensure timely receipt of funds. The Collector must be a highly motivated and results-oriented individual with excellent communication and negotiation skills.

Essential Duties and Responsibilities

• Contact customers with overdue accounts via phone, email, and in-person.
• Negotiate and establish payment plans with customers.
• Monitor customer payments and ensure timely receipt of funds.
• Maintain accurate records of all customer interactions and payment transactions.
• Identify and resolve customer issues and concerns.
• Escalate difficult accounts to management as needed.
• Contribute to the development and improvement of collection procedures.
• Meet or exceed established collection targets.
• Comply with all relevant laws and regulations, including the Fair Debt Collection Practices Act (FDCPA).
• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Strong negotiation and persuasion skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite.

Skills

• Communication
• Interpersonal
• Negotiation
• Persuasion
• Organization
• Time Management
• Problem-solving
• Customer Service
• Active Listening
• Empathy
• Patience
• Resilience

Physical Demands

• Ability to sit for extended periods.
• Ability to use a computer and phone for extended periods.
• Ability to travel to customer locations as needed.

Work Environment

• Office environment.
• May involve some travel.