Telecollector

Velocite Techniques Debt Management Consultancy Services; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading debt management consultancy in Makati is hiring a Telecollector to contact customers with overdue accounts. The successful candidate will negotiate payment arrangements, document activities, and ensure compliance with policies and applicable laws while maintaining a customer-oriented approach. The ideal candidate has experience in telecollection or customer service. This role is office-based and target-oriented.

Qualifications

• Experience in telecollection, call center, or customer service is an advantage.
• Must have a customer service-oriented mindset.
• Ability to manage time effectively and be results-driven.

Responsibilities

• Contact customers via phone, SMS, or email regarding overdue accounts.
• Negotiate payment arrangements and secure Promises to Pay (PTP).
• Monitor and follow up on payment commitments.
• Ensure strict compliance with company policies and fair collection practices.

Skills

Telecollection experience

Customer service orientation

Attention to detail

Time management

Education

College level preferred

Job description

The Telecollector is responsible for contacting customers with overdue accounts to collect payments through phone-based communication. The role involves negotiating payment arrangements, documenting collection activities, and ensuring compliance with company policies and applicable laws while maintaining

Responsibilities

1. Contact customers via phone, SMS, or email regarding overdue accounts
2. Explain outstanding balances, due dates, and payment options clearly
3. Negotiate payment arrangements and secure Promises to Pay (PTP)
4. Monitor and follow up on payment commitments
5. Accurately document call outcomes, agreements, and account updates in the system
6. Handle customer inquiries, disputes, and concerns professionally
7. Escalate accounts to the appropriate department when necessary (field collection, legal, or repossession)
8. Ensure strict compliance with company policies, data privacy rules, and fair collection practices
9. Meet assigned collection targets and performance metrics

Job Requirements

1. College level preferred
2. Experience in telecollection, call center, or customer service is an advantage
3. Customer service–oriented mindset
4. Attention to detail and accurate documentation
5. Time management and results-driven attitude

Work Environment

1. Office-based / Call center–based
2. Performance- and target-oriented role