Cluster Head for Aftersales-Mindanao

Suzuki Auto Davao - Service Department; Davao City; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Suzuki Auto Davao - Service Department is seeking a Registered Mechanical Engineer to lead service operations and drive customer satisfaction. The role requires at least 3 years of automotive service experience and strong computer and communication skills.

Responsibilities include KPI monitoring, market penetration analysis, and coordinating with HR/DMO on training needs, while visiting corporate accounts to promote goodwill and the Suzuki brand.

Qualifications

• Licensed Mechanical Engineer with at least 3 years automotive service experience.
• Understands service process.
• Proficient with computer applications.
• Able to write business letters/emails.
• Excellent customer service, interpersonal, and communication skills.
• Requires Driver’s License.

Responsibilities

• Assist the Service Manager in managing all aspects of the Service Department and improving customer satisfaction.
• Ensure KPI achievement and analyze market penetration.
• Prepare and submit reports and forms from the Service Department on deadlines.
• Develop marketing plans to increase productivity, revenues and profits.
• Monitor and evaluate training needs; coordinate with HR/DMO.
• Visit corporate accounts and influential clients to promote goodwill.
• Attend meetings and trainings as required by manufacturers and management.
• Understand the Service/Maintenance cycle for each client.
• Monitor appointment policies and no-show processes to meet service targets.
• Utilize apps and technology to schedule client appointments.

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Education

Registered Mechanical Engineer

Tools

Computer literacy

Business writing

Job description

Qualifications:

• Registered Mechanical Engineer;Requires at least 3 years automotive service experience as either service advisor or parts man
• Understands service process
• Proficient with computer applications
• Able to write business letters/emails
• Excellent customer service, interpersonal, and communication skills
• Results-Oriented; Requires Driver’s License

Job Description:

• Assist the Service Manager in Managing all aspects of the Service Department, achievement of set targets, and improving customer satisfaction. Promotes company image.
• Ensures 100 % achievement of KPI. Analyzes potential and strategizes market penetration. Monitors and ensures that reports and forms required from the Service Department are accurately accomplished and submitted (when necessary) on set deadlines by concerned personnel.
• Vehicle Checklist Repair Order Trouble Diagnosis Worksheet Efficiency and Productivity Reports Comeback Reports QC checklist DPR KPI After-sales marketing monitoring
• Studies competition and benchmarks outstanding operations policies/procedures.
• Creates well-thought marketing plans and programs to increase productivity, revenues, and profits.
  
• Monitors results of implemented marketing programs to determine success/failure of the activity for future reference and to develop countermeasures.
• Assists and guides subordinates to achieve KPI’s.
• Visits corporate accounts, insurance companies, and influential clients to promote goodwill and promote Company, enhancing company image.
• Monitors employees and conducts performance evaluation accurately and objectively.
• Determines service personnel training needs and coordinates with DDMO and/or HRAD.
• Attends meetings and training as required by the Manufacturers and by the management.
• Understand the Service / Maintenance cycle of each respective client
  
• Be able to monitor and implement appointment policies, no show processes, and other measures to ensure meeting the service targets
• Ability to use and understand various apps and technological means to make sure that clients are able to do their appointments on time.