Aftersales Manager (MG Motors Congressional)

MG Motors Congressional - Service Department; Philippines; On-site; PHP 360,000 - 540,000; Full time

Job summary

MG Motors Congressional - Service Department seeks a capable leader to drive growth in after-sales while ensuring quality personnel and strong customer service. The role emphasizes KPI achievement, reporting accuracy, and adherence to policies.

The ideal candidate has at least 3 years of automotive service experience as a service advisor or parts man, with a registered Mechanical Engineer or related course and strong communication skills.

Qualifications

• Must be registered Mechanical Engineer or related course.
• At least 3 years of automotive service experience as a service advisor or parts man.
• Understands the service process and workflows.
• Proficient with computer applications and office software.
• Able to write business letters and emails clearly.
• Excellent customer service, interpersonal, and communication skills.

Responsibilities

• Promote company image and drive KPI achievement for after-sales.
• Analyze potential market and strategize market penetration.
• Ensure reports and forms from Service Department are accurately completed.
• Assist and guide subordinates to achieve KPIs.
• Lead by example and participate in meetings and training as required by manufacturers and management.

Skills

KPI ownership

Leadership

Customer service

Written communication

Interpersonal skills

Proficient with computer apps

Education

Registered Mechanical Engineer or related course

Tools

MS Office

Job description

• Growth and Profitability through target achievement and development of quality personnel. Promote company image.
• 100% achievement of KPI for after-sales (parts and service)
• Analyzes potential market and strategized market penetration.
• Ensures that reports and forms required from Service Department are accurately accomplished and submitted.
• Studies competition and benchmark outstanding operations policies/procedures.
• Creates well-thought marketing plans and programs to increase productivity, revenues, and profit.
• Determines success/failure of implemented marketing programs for future reference and to develop countermeasures.
• Assist and guides subordinates to achieve KPIs.
• Participates in performance evaluation of ALL Service and Parts personnel accurately and objectively.
• Keeps oneself abreast with current technical bulletins/updates, new products, and announcements for the manufacturers.
• Ensures proper handling/disposal of waste products in compliance with government regulations.
• Maintains harmonious relationships with other departments, distributors, and other dealers.
• Attends meetings and training are required by the Manufacturers and by the Management.
• Prepares a well-planned, well-organized, and sensible business plan.
• Exercises administrative functions such as employee discipline and provide consultation and counseling if necessary.
• Observes and implements Company policies, rules and regulations, and Standard Operating Procedures.
• Attendance (promptness and presence at work) is outstanding.
• Leads by example.

Qualifications

• Registered Mechanical Engineer; or any related course. Requires at least 3 years of automotive service experience as either service advisor or parts man
• Understands service process
• Proficient with computer applications
• Able to write business letters/emails
• Excellent customer service, interpersonal, and communication skills
• Results-Oriented; Requires Drivers License