Aftersales Manager

Suzuki Auto Tarlac - Service Department; Tarlac City; On-site; PHP 450,000 - 700,000; Full time

Job summary

Suzuki Auto Tarlac - Service Department in the Philippines seeks a qualified engineer to assist the Service Manager in leading all service operations and achieving targets.

You will monitor KPI, analyze reports, develop marketing plans, and coordinate with teams to improve productivity and customer satisfaction.

This role requires a licensed mechanical engineer with automotive service experience, strong communication and IT skills, and a drive to excel.

Qualifications

• Must be a Registered Mechanical Engineer with automotive service background.
• At least 3 years in service advisory or parts management.
• Thorough understanding of the service process.
• Proficient with standard computer applications.
• Able to write professional letters and emails.
• Strong customer service, interpersonal and communication skills; results-oriented.
• Driver's license is required.

Responsibilities

• Assist the Service Manager in managing all aspects of the Service Department and KPI targets.
• Ensure 100% achievement of KPI and monitor reporting deadlines.
• Prepare and analyze reports such as DPR, KPI, and after-sales metrics.
• Study competition and benchmark policies to improve operations.
• Create marketing plans to increase productivity, revenues, and profits.
• Monitor results of marketing programs and develop countermeasures.
• Guide subordinates to achieve KPIs and conduct performance evaluations.
• Visit corporate accounts and insurers to promote goodwill and company image.
• Coordinate with DDMO and HRAD for personnel Training needs.
• Attend meetings and training as required by manufacturers and management.
• Understand service/maintenance cycle of clients.
• Monitor appointment policies and no-show processes to hit service targets.
• Handle apps and tech to enable clients to book appointments.

Skills

Registered Mechanical Engineer

Automotive service experience

Service process understanding

Computer applications

Business letters/emails

Customer service/communication

Driver's license

Job description

Qualifications:

• Registered Mechanical Engineer; Requires at least 3 years automotive service experience as either service advisor or parts man
• Understands service process
• Proficient with computer applications
• Able to write business letters/emails
• Excellent customer service, interpersonal, and communication skills
• Results-Oriented; Requires Drivers License

Job Description:

• Assist the Service Manager in Managing all aspects of the Service Department, achievement of set targets, and improving customer satisfaction. Promotes company image.
• Ensures 100 % achievement of KPI. Analyzes potential and strategizes market penetration. Monitors and ensures that reports and forms required from the Service Department are accurately accomplished and submitted (when necessary) on set deadlines by concerned personnel.
• Vehicle Checklist Repair Order Trouble Diagnosis Worksheet Efficiency and Productivity Reports Comeback Reports QC checklist DPR KPI After-sales marketing monitoring
• Studies competition and benchmarks outstanding operations policies/procedures.
• Creates well-thought marketing plans and programs to increase productivity, revenues, and profits.
  
• Monitors results of implemented marketing programs to determine success/failure of the activity for future reference and to develop countermeasures.
• Assists and guides subordinates to achieve KPIs.
• Visits corporate accounts, insurance companies, and influential clients to promote goodwill and promote Company, enhancing company image.
• Monitors employees and conducts performance evaluation accurately and objectively.
• Determines service personnel training needs and coordinates with DDMO and/or HRAD.
• Attends meetings and training as required by the Manufacturers and by the management.
• Understand the Service / Maintenance cycle of each respective client
  
• Be able to monitor and implement appointment policies, no show processes, and other measures to ensure meeting the service targets
• Ability to use and understand various apps and technological means to make sure that clients are able to do their appointments on time.