After Sales Manager - Quezon Ave.

Grand Canyon Multi-Holdings, Inc.; Philippines; On-site; PHP 600,000 - 820,000; Full time

Job summary

Grand Canyon Multi-Holdings, Inc. is seeking an After Sales Manager based near Quezon Ave. The role focuses on assisting the Service Manager to drive service department targets and customer satisfaction.

You will monitor KPI attainment, analyze market opportunities, and coordinate with teams to deliver effective service reports. The position requires a registered mechanical engineer with automotive service background, strong communication skills, and a valid driver’s license.

Qualifications

• Registered Mechanical Engineer with relevant automotive service background.
• Minimum 3 years experience as service advisor or parts man.
• Proficient in computer applications and office software.
• Ability to write professional business letters and emails.
• Excellent customer service, interpersonal and communication skills.
• Must have a valid driver’s license.

Responsibilities

• Assist the Service Manager in handling all aspects of the Service Department, pursuing targets and enhancing customer satisfaction.
• Ensure KPI targets are met; analyze market opportunities and monitor reporting and deadlines.
• Utilize operational tools to track performance and prepare required service reports.
• Study competition and benchmark best practices for service operations.
• Develop and implement marketing plans to increase productivity, revenues, and profits.
• Guide subordinates to achieve KPIs and visit corporate accounts to promote the company image.

Skills

Registered Mechanical Engineer

3+ years automotive service experience

Proficient with computer applications

Write business letters/emails

Customer service and communication

Driver's license

Job description

About the job After Sales Manager - Quezon Ave.

Qualifications:

• Registered Mechanical Engineer; Requires at least 3 years automotive service experience as either service advisor or parts man
• Proficient with computer applications
• Able to write business letters/emails
• Excellent customer service, interpersonal, and communication skills
• Results-Oriented; Requires Drivers License

Job Description:

• Assist the Service Manager in Managing all aspects of the Service Department, achievement of set targets, and improving customer satisfaction. Promotes company image.
• Ensures 100 % achievement of KPI. Analyzes potential and strategizes market penetration. Monitors and ensures that reports and forms required from the Service Department are accurately accomplished and submitted (when necessary) on set deadlines by concerned personnel.
• Vehicle Checklist Repair Order Trouble Diagnosis Worksheet Efficiency and Productivity Reports Comeback Reports QC checklist DPR KPI After-sales marketing monitoring
• Studies competition and benchmarks outstanding operations policies/procedures.
• Creates well-thought marketing plans and programs to increase productivity, revenues, and profits.
  
• Monitors results of implemented marketing programs to determine success/failure of the activity for future reference and to develop countermeasures.
• Assists and guides subordinates to achieve KPIs.
• Visits corporate accounts, insurance companies, and influential clients to promote goodwill and promote Company, enhancing company image.
• Monitors employees and conducts performance evaluation accurately and objectively.
• Determines service personnel training needs and coordinates with DDMO and/or HRAD.
• Attends meetings and training as required by the Manufacturers and by the management.
• Understand the Service / Maintenance cycle of each respective client
  
• Be able to monitor and implement appointment policies, no show processes, and other measures to ensure meeting the service targets
• Ability to use and understand various apps and technological means to make sure that clients are able to do their appointments on time.