Aftersales Manager

Suzuki Auto Pangasinan - Service Department; Calasiao; On-site; PHP 420,000 - 640,000; Full time

Job summary

Suzuki Auto Pangasinan - Service Department seeks a Licensed Mechanical Engineer with at least 3 years in automotive service to lead service operations and drive customer satisfaction.

You will assist the Service Manager, strive for KPI targets, oversee service processes, and coordinate training, scheduling, and appointments using available apps to ensure timely service and professional communication with clients.

Qualifications

• Licensed/registered Mechanical Engineer with automotive service experience.
• At least 3 years in service advisor or parts role.
• Proficient with computer applications and business communication.
• Strong customer service, interpersonal and communication skills.

Responsibilities

• Assist the Service Manager in managing all aspects of the Service Department and achieve targets.
• Ensure KPI achievement and monitor reports and forms on set deadlines.
• Develop marketing plans to increase productivity and revenue.
• Visit corporate accounts and promote the company image.
• Supervise staff to achieve KPIs and conduct performance evaluations.
• Coordinate training needs with HR and department heads.
• Attend meetings and trainings required by manufacturers and management.
• Understand service/maintenance cycles for clients.
• Monitor appointment policies and no-show processes to meet targets.
• Utilize apps and tech to facilitate on-time client appointments.

Skills

Automotive service experience

Customer service

Interpersonal skills

Communication skills

Business letter writing

Driver's license

Computer applications

Education

Registered Mechanical Engineer

Job description

Job Qualification:

• Registered Mechanical Engineer; Requires at least 3 years automotive service experience as either service advisor or parts man
• Understands service process
• Proficient with computer applications
• Able to write business letters/emails
• Excellent customer service, interpersonal, and communication skills
• Results-Oriented; Requires Drivers License

Job Description:

• Assist the Service Manager in Managing all aspects of the Service Department, achievement of set targets, and improving customer satisfaction. Promotes company image.
• Ensures 100 % achievement of KPI. Analyzes potential and strategizes market penetration. Monitors and ensures that reports and forms required from the Service Department are accurately accomplished and submitted (when necessary) on set deadlines by concerned personnel.
• Vehicle Checklist Repair Order Trouble Diagnosis Worksheet Efficiency and Productivity Reports Comeback Reports QC checklist DPR KPI After-sales marketing monitoring
  
• Studies competition and benchmarks outstanding operations policies/procedures.
• Creates well-thought marketing plans and programs to increase productivity, revenues, and profits.
  
• Monitors results of implemented marketing programs to determine success/failure of the activity for future reference and to develop countermeasures.
• Assists and guides subordinates to achieve KPIs.
• Visits corporate accounts, insurance companies, and influential clients to promote goodwill and promote Company, enhancing company image.
• Monitors employees and conducts performance evaluation accurately and objectively.
• Determines service personnel training needs and coordinates with DDMO and/or HRAD.
• Attends meetings and training as required by the Manufacturers and by the management.
• Understand the Service / Maintenance cycle of each respective client
  
• Be able to monitor and implement appointment policies, no show processes, and other measures to ensure meeting the service targets
• Ability to use and understand various apps and technological means to make sure that clients are able to do their appointments on time.