Aftersales Manager

Grand Canyon Multi-Holdings, Inc.; Calasiao; On-site; PHP 446,000 - 781,000; Full time

Job summary

Grand Canyon Multi-Holdings, Inc. is seeking a Registered Mechanical Engineer with at least 3 years of automotive service experience in roles such as service advisor or parts personnel.

The position supports the Service Manager, drives KPI achievement, and collaborates with clients to promote the company image. The role requires strong communication, customer service, and computer skills, with the ability to craft business communications and coordinate with HR and diesel/automotive service

Qualifications

• Licensed Mechanical Engineer with professional registration required.
• Strong customer service and interpersonal skills.
• Ability to write business letters and emails clearly.
• Proficient with computer applications and office tools.

Responsibilities

• Assist the Service Manager in managing the Service Department and achieving targets.
• Ensure 100% KPI achievement and monitor reporting deadlines.
• Develop and implement marketing plans to increase productivity and revenue.
• Visit corporate accounts and clients to promote goodwill and company image.
• Supervise staff performance and coordinate training needs.

Skills

Licensed Engineer

Customer Service

Interpersonal Skills

Communication

Driver's License

Education

Licensed Mechanical Engineer

Job description

• Registered Mechanical Engineer; Requires at least 3 years automotive service experience as either service advisor or parts man
• Proficient with computer applications
• Able to write business letters/emails
• Excellent customer service, interpersonal, and communication skills
• Results-Oriented; Requires Drivers License

Job Description

• Assist the Service Manager in Managing all aspects of the Service Department, achievement of set targets, and improving customer satisfaction. Promotes company image.
• Ensures 100 % achievement of KPI. Analyzes potential and strategizes market penetration. Monitors and ensures that reports and forms required from the Service Department are accurately accomplished and submitted (when necessary) on set deadlines by concerned personnel.
• Vehicle Checklist Repair Order Trouble Diagnosis Worksheet Efficiency and Productivity Reports Comeback Reports QC checklist DPR KPI After-sales marketing monitoring
• Studies competition and benchmarks outstanding operations policies/procedures.
• Creates well-thought marketing plans and programs to increase productivity, revenues, and profits.
  
• Monitors results of implemented marketing programs to determine success/failure of the activity for future reference and to develop countermeasures.
• Assists and guides subordinates to achieve KPIs.
• Visits corporate accounts, insurance companies, and influential clients to promote goodwill and promote Company, enhancing company image.
• Monitors employees and conducts performance evaluation accurately and objectively.
• Determines service personnel training needs and coordinates with DDMO and/or HRAD.
• Attends meetings and training as required by the Manufacturers and by the management.
• Understand the Service / Maintenance cycle of each respective client
  
• Be able to monitor and implement appointment policies, no show processes, and other measures to ensure meeting the service targets
• Ability to use and understand various apps and technological means to make sure that clients are able to do their appointments on time.