Aftersales Manager

Grand Canyon Multi-Holdings, Inc.; San Juan; On-site; PHP 600,000 - 900,000; Full time

Job summary

Grand Canyon Multi-Holdings, Inc. is seeking a Registered Mechanical Engineer to support the Service Department in Metro Manila.

The role focuses on achieving KPIs, guiding service advisors, and improving customer satisfaction through effective maintenance planning and market outreach. The ideal candidate has at least 3 years of automotive service experience, strong computer skills, and the ability to write professional letters and emails.

Qualifications

• Must hold a valid Mechanical Engineering license or registration.
• At least 3 years automotive service experience as service advisor or parts man.
• Proficient with computer applications.
• Ability to write business letters and emails.
• Excellent customer service, interpersonal, and communication skills.
• Possess a valid driver's license.

Responsibilities

• Assist the Service Manager in managing all aspects of the Service Department and achieving targets.
• Promote the company image and improve customer satisfaction.
• Ensure KPI achievement and monitor reports and submission deadlines.
• Develop marketing plans and programs to increase productivity, revenues, and profits.
• Monitor and evaluate performance of staff and provide guidance to reach KPIs.
• Visit corporate accounts and key clients to foster goodwill.

Skills

Automotive service experience

Customer service

Interpersonal skills

Communication skills

Computer proficiency

Driver's license

Education

Mechanical Engineering degree

Tools

MS Office

Email writing tools

Job description

• Registered Mechanical Engineer; Requires at least 3 years automotive service experience as either service advisor or parts man
• Proficient with computer applications
• Able to write business letters/emails
• Excellent customer service, interpersonal, and communication skills
• Results-Oriented; Requires Drivers License

Job Description

• Assist the Service Manager in Managing all aspects of the Service Department, achievement of set targets, and improving customer satisfaction. Promotes company image.
• Ensures 100 % achievement of KPI. Analyzes potential and strategizes market penetration. Monitors and ensures that reports and forms required from the Service Department are accurately accomplished and submitted (when necessary) on set deadlines by concerned personnel.
• Vehicle Checklist Repair Order Trouble Diagnosis Worksheet Efficiency and Productivity Reports Comeback Reports QC checklist DPR KPI After-sales marketing monitoring
• Studies competition and benchmarks outstanding operations policies/procedures.
• Creates well-thought marketing plans and programs to increase productivity, revenues, and profits.
  
• Monitors results of implemented marketing programs to determine success/failure of the activity for future reference and to develop countermeasures.
• Assists and guides subordinates to achieve KPIs.
• Visits corporate accounts, insurance companies, and influential clients to promote goodwill and promote Company, enhancing company image.
• Monitors employees and conducts performance evaluation accurately and objectively.
• Determines service personnel training needs and coordinates with DDMO and/or HRAD.
• Attends meetings and training as required by the Manufacturers and by the management.
• Understand the Service / Maintenance cycle of each respective client
  
• Be able to monitor and implement appointment policies, no show processes, and other measures to ensure meeting the service targets
• Ability to use and understand various apps and technological means to make sure that clients are able to do their appointments on time.