Client Services Operations Supervisor (Back Office)

J-K Network Services; Laguna; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

HMO

13th Month Pay

Job summary

J-K Network Services in Laguna is seeking a Client Services Operations Supervisor (Back Office) to oversee daily back-office customer service activities. You will handle client inquiries via email and phone, ensuring timely and accurate responses while guiding a team of customer service staff.

The role requires a Bachelor's degree and 3–5 years of experience in customer support supervision; face-to-face interviews are required, with an immediate start for the right candidate.

Qualifications

• Bachelor's degree holder.
• 3–5 years of experience in customer support supervision.
• Willing to attend face-to-face interview.
• Available to start as soon as possible.

Responsibilities

• Manages daily back-office customer service operations, addressing client inquiries through email and phone
• Ensures responses to customer requests are timely, accurate, and professional
• Provides coaching, training, and support to customer service staff to enhance performance and service quality
• Generates reports on inquiry volumes, resolution times, customer feedback, and overall team performance
• Serves as the main point of contact for escalated back-office customer issues

Job description

Client Services Operations Supervisor (Back Office)

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Insurance Health & Wellness

HMO

The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

POSITION: Client Services Operations Supervisor (Back Office)

INDUSTRY: Logistic Company

WORK SCHEDULE: Monday to Friday

SALARY: Php25,000-Php35,000

BENEFITS:

• HMO
• 13th Month Pay

Job Requirements:

• Bachelor's degree holder
• With at least 3-5 years of experience as Customer Support Superviso supervisor.
• Can attend face to face interview
• Can start as soon as possible

JOB RESPONSIBILITIES

• Manages daily back-office customer service operations, addressing client inquiries through email and phone
• Ensures responses to customer requests are timely, accurate, and professional
• Provides coaching, training, and support to customer service staff to enhance performance and service quality
• Generates reports on inquiry volumes, resolution times, customer feedback, and overall team performance
• Serves as the main point of contact for escalated back-office customer issues

RECRUITMENT PROCESS (Face to Face)

• Initial Interview
• Final Interview
• Job Offer

Working Location

Laguna Technopark Gate 1, City of Santa Rosa. City of Santa Rosa, Laguna, Philippines