Client Service Officer

WorkSync Opum Solutons Inc; Makati; On-site; PHP 502,200 - 613,800; Full time

Job summary

An Australian consulting company is seeking a Client Service Officer in Makati, Philippines. This role involves managing relationships with existing clients, resolving their inquiries, and supporting onboarding and training. Ideal candidates will possess exceptional communication skills and a Bachelor’s Degree in a relevant field. Competitive salary ranges from Php 45,000 to Php 55,000. Applicants should be skilled in CRM software and MS Office tools, ensuring high accuracy in client records and data management.

Qualifications

• Exceptional verbal and written English skills are required for professional correspondence.
• Ability to think on your feet and de-escalate high-pressure situations with empathy.
• Skilled in MS Office tools like Excel and Word.
• High accuracy in data entry and contract management.
• Typically requires a Bachelor’s Degree in a relevant field.

Responsibilities

• Act as the main point of contact for clients and build trust through regular check-ins.
• Analyze and resolve client issues including billing questions.
• Guide new clients through the setup process.
• Maintain accurate client records in CRM systems.
• Collaborate with various teams to fulfill client requests.
• Identify upselling opportunities for additional services.

Skills

Exceptional verbal and written English

Problem-Solving

Technical Proficiency in MS Office

Attention to Detail

Education

Bachelor’s Degree in Business, Communications, Finance, or a related field

Tools

CRM software

Salesforce

HubSpot

Job description

Full Job Description: Client Service Officer

Australian Client - Consulting Company

Salary Php 45,000 to 55,000

also email resume to: ****

Role Summary

The Client Service Officer is responsible for maintaining high-quality relationships with existing clients and ensuring their needs are met promptly and professionally. This involves troubleshooting issues, managing administrative tasks, and coordinating with internal departments to provide a seamless client experience.

Key Responsibilities

• Relationship Management: Act as the main point of contact for a portfolio of clients; build trust and long-term loyalty through regular check-ins.
• Inquiry & Problem Resolution: Analyze and resolve client issues, from simple billing questions to complex service delivery failures.
• Onboarding & Training: Guide new clients through the setup process and train them on how to use the company’s products or platforms.
• Administrative Support: Maintain accurate client records in CRM systems (like Salesforce or HubSpot), process contracts, and prepare service reports.
• Internal Liaison: Collaborate with sales, technical, and finance teams to ensure client requests are fulfilled and service-level agreements (SLAs) are met.
• Upselling Support: Identify opportunities where the client might benefit from additional services and relay these leads to the sales team.

Required Skills & Qualifications

• Communication: Exceptional verbal and written English (and often Filipino) skills for professional correspondence.
• Problem-Solving: The ability to think on your feet and de-escalate high-pressure situations with empathy.
• Technical Proficiency: Skilled in MS Office (Excel/Word) and experienced in using CRM software.
• Attention to Detail: High accuracy in data entry and contract management.
• Education: Typically requires a Bachelor’s Degree in Business, Communications, Finance, or a related field.