Client Relations Officer

Genius Manager Education Inc.; San Juan; On-site; PHP 350,000 - 520,000; Full time

Job summary

Genius Manager Education Inc. in San Juan City, Metro Manila, is seeking a Client Relations Officer who will be the primary contact for clients, handling enquiries and requests with professionalism.

You will maintain client records, process orders, coordinate with internal teams, and support sales with documentation while upholding high service standards. This role offers an opportunity to impact client experience directly and contribute to the efficiency of business operations, with room to

Qualifications

• Proven experience in client relations or customer service roles.
• Excellent written and verbal communication.
• Strong organizational and multitasking abilities.

Responsibilities

• Be the main point of contact for clients via telephone, email, and other channels.
• Maintain accurate client records and databases.
• Process client orders and administrative documentation with accuracy.
• Coordinate with internal teams to resolve client issues and ensure timely delivery of services or products.
• Build and nurture strong client relationships through regular communication.

Skills

Client relations

Customer service

Communication skills

Organizational skills

CRM tools

Tools

CRM software

Job description

About the role

We are seeking a Client Relations Officer to join our team in San Juan City, Metro Manila. This role is integral to maintaining and strengthening our relationships with clients, ensuring their satisfaction and loyalty whilst supporting our sales and administrative objectives. As Client Relations Officer, you will be the primary point of contact for our clients, managing their enquiries, concerns and requests with professionalism and dedication. This position offers the opportunity to make a meaningful impact on client experience and contribute directly to the success of our business operations.

What you'll be doing

• Serving as the main point of contact for clients, responding promptly to enquiries, concerns and requests via telephone, email and other communication channels
• Maintaining comprehensive client records and databases, ensuring accurate and up-to-date information is recorded and accessible
• Processing client orders, requests and administrative documentation with accuracy and efficiency
• Coordinating with internal departments to resolve client issues and ensure timely delivery of services or products
• Building and nurturing strong client relationships through regular communication and professional engagement
• Providing administrative support to the sales team, including scheduling, client follow-ups and documentation management
• Gathering client feedback and reporting on satisfaction levels to help identify areas for improvement
• Managing client accounts and ensuring all transactions are processed correctly and documented appropriately
• Assisting with the preparation of proposals, quotes and other client-related documentation
• Contributing to the development and maintenance of client service standards and procedures

What we're looking for

• Proven experience in client relations, customer service or a related administrative role, preferably within a sales or business support environment
• Excellent communication skills, both written and verbal, with the ability to interact professionally with clients at all levels
• Strong organisational and time management abilities, with the capacity to manage multiple client requests simultaneously
• Proficiency in using office software and systems, including email, spreadsheets, databases and customer relationship management tools
• A customer-focused mindset with a genuine commitment to providing high-quality service and support
• Ability to work independently whilst also collaborating effectively within a team environment
• Attention to detail and accuracy in all administrative tasks and documentation
• Problem-solving skills and the ability to respond calmly to client concerns or complaints
• Professional demeanour and a positive attitude towards work
• Preferably, experience working in a fast-paced commercial or sales environment